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Tenfold UI v5.26.0 release notes

Tenfold Release Guide

Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold.

Update Release notes

Released 26 April, 2024

Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions include n - 2 versions (where n is the current version).
Windows versions: Windows 10 and later are supported
MacOS versions: MacOS 10.14 (Mojave) and later

For the latest release notes, see Tenfold UI release notes.

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For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).

Desktop App

Windows
Mac - currently not available - v5.16.0 available
- For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Portable
WinZip

Salesforce Embedded UI (OpenCTI)

See Install the embedded UI for Salesforce OpenCTI

Microsoft Dynamics Embedded UI

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.26.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI

See Install the Tenfold UI for ServiceNow OpenFrame

Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.26.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI

See Install the Tenfold Embedded Application for Zendesk

Latest Version: https://app.tenfold.com/zendesk.html
Version-controlled: https://app.tenfold.com/v5.26.0/zendesk.html

Chrome Extensions

Tenfold Full UI Chrome Extension

Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)

Click to Dial (CTD) Chrome Extension

Click to Dial extension : Current Chrome Web Store-approved version
Direct download: Click to Dial Extension: Requires manual installation (side-loading)

General improvements

TFSUS-2288: Added ability to re-order Dispositions by dragging and dropping within the Feature configuration. This is available for both Dispositions and Modern Dispositions features.
TF-19470: When creating a new record from the Tenfold UI, validation will now be displayed when leaving record name blank.

CRM integration-specific improvements

ServiceNow

TF-19499: Fixed an issue where if both Cases and Incidents are selected in the Custom Info Tab feature, only the related one related one should show the value.

Salesforce

TFSUS-2281: Salesforce High-Velocity Sales disposition relabelled as "Sales Engagement".

Phone system specific-improvements

Cisco UCCX/UCCE

TF-19591: Fixed an issue where a user is unable to hang up the child call during a consult.