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Introduction & Prerequisites
Introduction Want to make use of Voice AI in your automation solution without overhauling your contact center? You can. Integrating your contact center with Conversational Cloud has never been easier. With the native integration in Conversation Builder, you can easily transfer automated calls (with voice bots)to your…
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Transfer Voicebot Calls to Contact Center
Transfer voice bot calls to contact center To transfer voice bot calls to your contact center, you need to configure your Conversation Builder voice bot using the native integration. For more information, please see the developer documentation here: Conversation Builder - Transfer Call Integration. SIP Transfer For…