Knowledge Center
AI Studio
2024 Releases
3CX/Yealink
@Mention
AI Annotator
Accessibility policy
Accessing the toolkit
Account Security Reccomendations
Account security recommendations
Account to Account Transfer / Manual Rollover
Actual Handle Time (AHT) API - BETA
Add Messaging to your Mobile App
Add Web Messaging to your Website
Add Web Messaging to your website
Add live chat to your website
Add messaging to your mobile app
Add the LivePerson tag to your website
Advanced Login Introduction
Advanced messaging dashboard user guide
Advanced security features
Agent & Supervisor Experience
Agent & Supervisor Experience
Agent & Supervisor Experience
Agent Activity API
Agent Assist/Co-pilot Effectiveness Dashboard
Agent FAQs
Agent Workspace User Guide
Agent Workspace for Messaging
Agent Workspace for live chat
Agent activity dashboard
Agent activity dashboard
Agent file sharing overview
Agent groups workload distribution
Agent survey for messaging
Agent tools
Agent tools
Agent user guide
Agent workspace
All Conversations
Analytics Builder FAQs
Analytics Builder getting started
Analytics Builder overview
Analytics Builder permissions
Analytics Builder user guide (customization)
Analytics Features
Analytics Studio Overview
Analytics [Tenfold]
App Messaging FAQs
App Messaging capabilities
Apple Messages for Business Forms
Apple Messages for Business Readiness
Apple Messages for Business Setup Guide
Asterisk
Attribution model
Audio messaging user guide
Audio repository
Audit trail
Authenticated Web Messaging
Auto Close Frequency Update in Agent Workspace
Auto close for messaging conversations
Automatic Conversation Distribution
Automatic Conversation Distribution
Automatic Message - Smart Control
Automatic Messages Overview
Automatic messages
Automatic messages configuration
Automatic messages overview
Automatically unassign conversations from agents
Avaya AES
Behavioral targeting
Benchmarks to measure messaging success
Blended accounts
Bot performance dashboard for messaging
Bots
Bring Your Own LLM Enhancements
Bring your own LLM
Broadsoft
Bullhorn (Non-embedded)
Bullhorn (Non-embedded)
Business dashboard and grid for live chat
Business dashboard for messaging
Campaign dashboard and data bar
Campaign goals
Campaign settings
Campaigns overview
Capacity management for manual SLA
Case management support
Categories & VBQL
Channel Overview
Channel Overview
Channel Overview
Channel overview
Channels Overview
Channels Overview
Chrome Extension Application/UI
Cisco Finesse
Cisco UCM
Click to Dial Application Extension
Cloud Connect Server
CoBrowse for live chat
CoBrowse for messaging
Company Settings
Complying with SMS regulations
Configuration
Configuration guide
Configuring Agent Workspace Widgets
Configuring response times
Configuring your firewall
Connect to App Messaging
Connect to Messaging
Connect to Messaging overview
Connect to Messaging user guide
Connect visitors to agents by skills
Consumer experience
Consumer to Agent File Sharing
Contact Center Setup
Content Security Policy
Conversation Assist Overview
Conversation Assist: Prompt Enhancements
Conversation Copilot
Conversation Copilot
Conversation Orchestrator
Conversation Orchestrator overview
Conversation Search
Conversation outcomes
Conversational Commands
Conversational Marketplace
Copilot Rewrite Overview
Create and manage users
Creating buttons and banners
Creating dashboards
Creating new widgets
Customer Hosted Analytics Studio
Customizing Predefined Content
Data Transporter User Guide
Data availability and latency
Data sources & engagement attributes overview
December 14, 2022
December 6, 2023
Deprecations
Deprecations
Desktop Application/UI
Determine issue cause
Determine your Cloud Connect Client (CCC) version
Determine your Cloud Connect Server (CCS) version
Digium Switchvox
Displaying chat engagements
Dynamic Capacity overview
Dynamic Capacity per skill
EAI security checklist
Email Connect
Enable a user
Enabling/Disabling Structured Content Interactions for Guided Bot Conversations
Engagement Controller
Engagement window
Engagement window widgets
Engineering Bulletin: Potential Issues with SFDC Enhanced Domain Feature
Engineering bulletin: Potential issues with SFDC “Winter ‘22” release
Enhanced Manager Workspace user guide
Entry point
Entry points
Entry points
FAQs
FAQs Node Agent SDK
Facebook
Facebook Messenger Setup Guide
Fallback configuration per skill
Features
Features
Features
Filtering
Find your account number
Generative Insights User Guide
Genesys Pure Engage
Get started
Get started with our solution
Getting Started with Analytics Studio
Getting started with Insights
Getting started with Proactive Messaging
Getting started with bots
Getting started with intents
Getting started with live chat
Getting started with messaging
Glossary
Goal tracker report
Grouping attributes
H1 2025 (Planned)
HAR files web requests and web traffic
HIPAA compliance
Hiring agents for messaging success
Historic data masking
Hotkeys
Hotkeys
How bots work in our Conversational Cloud
How to export 100,000 chats into a dashboard
Hyperlinks overview
IP address blocking
IP masking
IP restriction
Identify viewed products
Image Profanity Filter overview
Importing predefined content
Information on your consumers' transactions
Insights FAQs
Insights user guide
Instagram
Instagram Setup Guide
Installation guide
Integrate AI Studio with Conversation Builder
Intent Manager
Interaction Simulator
Introducing Bot Analytics on Report Center
Introducing Generative Insights
Introducing MCS on Report Center
Introducing MCS on Report Center
Introducing the new manager tools
Introduction & Prerequisites
Introduction & Prerequisites
KakaoTalk
Knowledge Center
Knowledge Center
Knowledge Center
KnowledgeAI™ with Conversation Assist
LINE
Lines of business
Live chat
Live messaging
LivePerson Browser Cookies & Storage
LivePerson Connector for Salesforce - Overview
LivePerson Conversation Builder bots
LivePerson Conversation Builder quick start
LivePerson support policy
LivePerson's Agent App
Login & password
Manage phone numbers
Manage your Tenfold subscription with the Chargebee Billing Portal
Management Console Overview
Management Console overview
Managing a contact center that messages
Managing a contact center that messages
Managing campaigns
Managing maximum wait times
Managing predefined content via Campaign Builder
Marketplace Overview
Marketplace overview
Marketplace reporting
Meaningful Automated Conversation Score (MACS)
Meaningful Conversation Score (MCS) overview
Medallia user guide
Messaging Operations
Messaging Platform SDK Overview
Messaging Platform SDK Update Policy
Messaging Platform SDK Update Policy
Messaging channels capabilities comparison
Messaging conversation segments
Microsoft 0365 OAuth 2.0 Enablement
Microsoft Dynamics (Channel Integration Framework - CIF)
Mitel/Shoretel
Moving from chat to messaging
Multi currency
Multi-factor authentication overview
Multi-factor authentication user manual
Multiple away states
Mutual TLS Self Service (mTLS)
Net Handle Time (NHT) API - BETA
New Web Window Theme and Mobile Experience
New agent manager experience
Nextiva
November 10, 2021
OIDC SSO
OIDC SSO
October 29, 2024
Open Platform
Open a ticket
Open platform
Operational & staffing dashboard
Oracle Netsuite
Outreach
Overview
Overview
Overview
Overview
Overview
Overview
Overview
Parquet data dictionary for customer hosting
Performance Optimizer overview
Performance Optimizer user guide
Performance dashboard for messaging
Photo sharing user guide
Picture-in-Picture mode for Voice and Video calls - App Messaging
Policy Builder
Post-conversation survey bots
Predefined Content Overview
Predefined content best practices
Predefined content overview
Predefined dashboards
Predictive Intelligent Targeting (PIT) Overview
Preparing agents to start a shift
Private Messages overview
Proactive Messaging Agent Experience
Proactive Messaging for App Messaging
Proactive Messaging overview
Proactive Messaging user guide
Proactive engagements for Web Messaging
Product Roadmap Test
Product releases
Product renaming overview
Profiles
Protecting customer data
Queue Backlog Management
Queue Clean Up Solution
Queue backlog management
Queue prioritization for live chat
Queue prioritization overview
Quick replies user guide
Real time data for chat
Real time data for messaging
Report Center APIs (EA)
Report Center Enablement
Report Center Overview
Report Center User Guide
Reporting Metrics
Reporting metrics
Restricted LPA access
Rich Conversations overview
Rich Formatting overview
Rollover overview
Routing AI Agent
Routing logic overview
SAML SSO
SMS Connector
SMS best practices
SMS connector
Sales Attribution on third-party channels
Salesforce Connector - UI Package Downloads
Salesforce OpenCTI
Salesforce Widget Installation guide
Salesforce Widget Overview
Salesforce Widget for Agent Workspace - Advanced configuration
Salesforce integration guide
SameSite Cookies Chrome 80
Secure Forms Studio Overview
Secure Forms Studio Overview
Secure forms for chat user guide
Secure forms for messaging user guide
Security
Self service configuration for Conversation Summaries
Self service configuration for Rewrite
September 2024
ServiceNow (OpenFrame)
Set the agent group hierarchy
Set the time zone
Set up and management
Setting up engagement attributes
Setup of customer hosting
Shift scheduler configuration guide
Skills dashboard for live chat
Social Channels Overview
Social Channels Overview
Social Monitoring
Star or Favorite PDC in the Agent Workspace
Static load balancing
Status Dashboard push notifications
Status page
Step Up Authentication overview
Structure Content Interactivity Controls
Structured content for chat user guide
Structured content for messaging user guide
Subscribe to the Tenfold Status page
SugarCRM (Non-Embedded)
Supported languages
Survey dashboard for live chat
Survey dashboard for messaging
Surveys with live chat
System requirements
Target audience
Taxonomy guide
Tenfold & VoiceBase support
Tenfold Cloud Connect
Tenfold Cloud Connect (TCC) Release Notes
Tenfold Dashboard Admin Guide
Tenfold Products
Tenfold Setup
Tenfold Status
Tenfold UI Release Notes
Tenfold for Service Cloud Voice
Terms of use
Test your Web Messaging experience
The LivePerson Conversational Cloud
The LivePerson Conversational Cloud
The all agents list
The power of an intent-driven contact center
Third-party bots
Time frame
Transfer to agent
Transfer voicebot calls to contact center
Troubleshooting
Trustworthy Generative AI for the Enterprise
Trustworthy Generative AI for the enterprise
Tutorial
Tutorial
Twilio SMS Setup Guide
Twitter
Understanding the reason a chat ends
Unsupervised NLU Model
Use cases
Users
Using SMS with Twilio
Using the MCS Toolkit
Validate identity of consumers during conversations
Viber
Video messaging user guide
Voice Bots
Voice and video calls overview
Voice bot analytics
Voice bots
Voice settings
WeChat
Web Messaging
Web Messaging Quick Start
Web Messaging quick start
Web history
Webex Calling Phone System (PBX) Integration
Webhooks
What's Conversational AI?
What's conversational AI?
WhatsApp Business Messaging Setup Guide
WhatsApp Product Messaging
Whitelist your domains
Workflow user guide
Working hours management best practices
Wrap-up time
Yeastar
Zendesk
iHub overview
2023 Releases
AI Assistance for Human Agents
Accessibility Policy
Advanced Workflow
Agent Workspace - Configurable Data Bar and Self-Service Activation
Analytics Studio Updates
App Messaging
App Messaging FAQs
August 2024
Authenticated Web Messaging
Automatic Mssages Configuration
Bot and WFM Metrics to Report Center
CRM Test
CoPilot Rewrite Reporting and Analytics Support
CoPilot: Summary
Communication Channels
Communication Channels
Communication Channels
Complying with SMS Regulations
Configuration
Conversation Assist: Voice Enhancements
Conversation Builder Quick Start
Conversation Copilot
Conversation Orchestrator Overview
December 7, 2022
Facebook
Get Started with our Solution
H2 2024 (Live)
How bots work in your our Conversational Cloud
Implement Tenfold Click to Dial tags in a custom web app
Improved Hallucination Handling for Safer GenAI Implementations
LivePerson Conversation Builder Bots
LivePerson Functions
Manage Phone Numbers
Microsoft Dynamics (Channel Integration Framework - CIF)
November 15, 2023
November 3, 2021
Proactive Messaging
Prompt Library Enhancements
Quick Start Guides
Release Notes
Report Center
Routing Logic Overview
Secure Forms Studio Overview
Send Proactive messages to In-app channel from the Proactive Web Tool UI
September 25, 2024
Setup Guide
Setup Guide
Social Actions Permissions Management
Supported Languages
Supported languages
Tenfold Cloud Connect (TCC) Release Notes
Test Div Class
Transfer Voicebot Calls to Contact Center
Use Logout and Error URLs with Advanced Login SSO
WhatsApp Business
2022 Releases
Agent Goal
Agent Survey for Messaging
App Messaging Capabilities
Apple Messages for Business
Automated Conversation Summary
Automatic Message - Smart Control
Bring your own LLM
Conversation Assist: Recommendations Widget
Conversational AI & Automation
Conversational AI & Automation
Conversational AI & Automation
Copilot Summary with the Salesforce Connector
Engagement Controller Reporting
Entry Points
Entry Points
Facebook Messenger Setup Guide
Getting Started with Messaging
H2 2024 (Planned)
Instagram
Messaging SDK
November 30, 2022
November 8, 2023
OIDC SSO
Omnichannel Workforce Management
Proactive Engagements for Web Messaging
Q2 2024
Release Notes
Report Center User Guide
Routing AI Agents
SMS Best Practices
September 18, 2024
Setup of customer hosting
Simplified Bot Deployment
System requirements
Tenfold UI Release Notes
The power of an intent-driven contact center
Third Party Channels
Third-party Bots
UNCATEGORIZED
User Guide
Voice Setting
WhatsApp updates including support for reactions, sign up journeys, customization for appointment booking
Workspace Configuration
2021 Releases
Agent Status
Audio Repository
Business Initiated Messaging
CRM Integrations
CoPilot: Summary Enhancements
Conversational Intelligence
Conversational Intelligence
Conversational Intelligence
EAI Security Checklist
Features
Features
Getting Started with Live Chat
H1 2024 (Live)
Instagram Setup Guide
Microsoft 0365 OAuth 2.0 Enablement
New and Improved LivePerson Prompt
November 23, 2022
October 31, 2023
Our Solution
Post-Conversation Survey Bots
Private Messages Overview
Product Roadmap
Q1 2024
Report Center Updates
SMS
Salesforce Widget for Agent Workspace Updates
September 11, 2024
Transcript Downloads for Web Messaging
Transfer Conversation by Agent
Twitter
Using SMS with Twilio
Analytics - Additional Resources
August 28, 2024
Automatic Messages
CoPilot Rewrite
Conversation Timers in Agent Workspace
Custom Predefined Content (PDC) for Messaging
Distinct Chat Bubble Colors for Human vs Bots in the Mobile SDK
FAQs
February 2024
Generative AI
Generative AI
Generative AI
Getting Started with Bots
H1 2024 (Planned)
Intent Manager
Microsoft 0365 OAuth 2.0 Enablement
November 16, 2022
October 25, 2023
Product Roadmap
Rich Conversations
Secure forms
Social Channels
Social Monitoring
Twilio SMS Setup Guide
Twilio SMS Setup Guide
UNCLASSIFIED
UX/UI Refresh
Unified Agent Workspace for Email
Voice Bot Analytics
2023 Roundup
Audit Logs
August 21, 2024
Displaying chat engagements
Export Graphs from Queue Summary in Manager Workspace
Getting Started with Proactive Messaging
Google RCS Business Messaging
Implement Tenfold Click to Dial tags in a custom web app
Instagram Setup Guide
Knowledge AI Health Evaluation
KnowledgeAI™ with Conversation Assist
Live Chat
Navigation Bar Translation Updates
November 9, 2022
October 18, 2023
Open Platform
Queue Management
Security & regulations
Security, Compliance, & Cloud
Tenfold
UNCATEGORIZED
Unified Agent Workspace for Voice & Messaging
Voice to Messaging Dashboard
Welcome Message for In-App
What's New
WhatsApp Quick Start
Read Receipts in Agent Workspace
Admin & settings
Apple Messages for Business Quick Start
August 14, 2024
Cases and Opportunities in Tenfold
Conversation Assist Overview
Email Connect
Facebook Messenger Setup Guide
File Sharing Expansion Ability
Getting Started with Intents
Integrate your Contact Center
November 2, 2022
October 11, 2023
Proactive to InApp to support for deep links/URLs
Security, Compliance, & Cloud
September 2023
What's New
AI Annotator
Add the LivePerson Tag to your Website
Announcements
August 2023
August 7, 2024
Cisco UCM TCC integration guide
Configure Guided-Only Experience with Bot & Engagement Window
Image Profanity Filter in Agent Workspace
LINE
Messaging
October 27, 2022
October 4, 2023
Salesforce Connector Updates
Voice AI
Click to Dial extensions checklist for Nextiva
Infinite Scroll for Conversation History - Agent Workspace
July 24, 2024
June 2023
October 19, 2022
Routing AI Agen
September 27, 2023
Structured Content Enhancements
Tenfold Dashboard
Test your Web Messaging Experience
Transfer & Event Audit Trail - Self Serve
Trustworthy Generative AI
Viber
App Messaging
Click to Dial extensions checklist for Nextiva
Consumer Non-Responsive - Smart Control with Automatic Messages
Getting Started
July 17, 2024
Manager Workspace Sort by Columns
October 12, 2022
Q1 2023
September 20, 2023
WeChat
2022 Roundup
Agent Nickname in Non-Responsive Auto Messages
Apple Messages for Business
Click to Dial test reference
July 10, 2024
KakaoTalk
Messaging Channels
Queue Cleanup Solution
September 13, 2023
September 28, 2022
April 2022
Cloud Connect Client (CCC) v2.0.4 release notes
June 27, 2024
Phone system (PBX) integrations
Queue Position + Queue Wait Time Message
September 22, 2022
September 6, 2023
Voice Channel
August 30, 2023
Cloud Connect Client (CCC) v2.0.5 release notes
Conversational AI & Automations
June 18, 2024
March 2022
New Navigation Bar
Phone system (PBX) integrations
September 15, 2022
August 23, 2023
Cloud Connect Server (CCS) troubleshooting checklist
Contact Center Management
December 2021
June 5, 2024
September 8, 2022
Tooltip Enhancements - Agent Workspace
Trustworthy Generative AI
Agent & Manager Workspace
August 16, 2023
August 24, 2022
Communications
May 15, 2024
November 2021
Phone system (PBX) integrations
August 3, 2022
August 9, 2023
Campaigns
Configure a multi-tenant Asterisk server to integrate with Tenfold
Data & Reporting
May 1, 2024
April 24, 2024
August 2, 2023
Configure Tenfold to use Google as an identity provider
July 27, 2022
Marketplace Solutions
Tenfold Products
Admin & Settings
April 17, 2024
Configure Tenfold to use Okta as an identity provider utilizing SAML
July 20, 2022
July 26, 2023
Phone system (PBX) integrations
April 10, 2024
Configure Tenfold to use Ping Identity as an identity provider
July 13, 2022
July 19, 2023
Phone system (PBX) integrations
Security & Regulations
April 2, 2024
Developer Tools
Display Analytics on a big-screen TV
July 12, 2023
July 6, 2022
Tenfold Products
Display Tenfold Analytics tab in Salesforce
July 5, 2023
June 29, 2022
March 27, 2024
Support
Tenfold Products
FAQs
FAQs Update to Latest Mobile SDK
June 22, 2022
June 28, 2023
March 20, 2024
Tenfold Dashboard
Inbound Number (Campaign) Tracking
June 21, 2023
June 8, 2022
March 6, 2024
SMS
Test Category From API Call
February 28, 2024
June 1, 2022
June 14, 2023
Legacy Custom Reports deprecation
Security & regulations
UNCLASSIFIED
February 21, 2024
June 7, 2023
LP Insights deprecation
May 18, 2022
Our solution
Analytics Builder
February 14, 2024
MCS Toolkit Deprecation
May 11, 2022
May 31, 2023
April 27, 2022
February 7, 2024
May 24, 2023
Messaging Platform SDK
Tenfold Products
April 20, 2022
January 24, 2024
May 17, 2023
Messaging Comparison Matrix
Phone system (PBX) integrations
April 13, 2022
January 18, 2024
May 10, 2023
Microsoft Dynamics Integration Guide
Technical bulletins
April 6, 2022
MS Dynamics OAuth and Application User Creation
May 3, 2023
Technical bulletins
Agent Workspace for messaging
April 3, 2023
March 30, 2022
Node Agent SDK deprecation
FAQs
March 17, 2023
March 23, 2022
Other ServiceNow procedures
March 15, 2023
March 17, 2022
Realtime Dashboard deprecation
Tenfold Dashboard
March 16, 2022
March 8, 2023
Phone system (PBX) integrations
Requirements for Tenfold for Service Cloud Voice
March 1, 2023
March 9, 2022
Selective Skill-Based Conversation Transcript Masking
Tenfold Info
February 22, 2023
March 2, 2022
Security & regulations
Single Sign-on (SSO)
February 15, 2023
February 23, 2022
Manager Workspace for messaging
Skype for Business release notes
February 16, 2022
February 8, 2023
SSO with Azure AD
Security
Agent tools for live chat
February 1, 2023
February 9, 2022
Supported and unsupported Asterisk versions
Agent Workspace for messaging
January 12, 2022
January 25, 2023
No call recordings when using Click to Dial for Asterisk
January 5, 2023
Live chat
Supported versions of 3CX
Engagement attributes
Talk Time
Engagement attributes
TCC Failover Commands
Insights
Tenfold Cloud Connect (TCC) v5.16.0 release notes
Integrate your Contact Center
Tenfold Cloud Connect (TCC) v5.18.0 release notes
Security
Tenfold Cloud Connect (TCC) v5.19.0 release notes
Security & regulations
Tenfold Cloud Connect (TCC) v5.21.0 release notes
Messaging SDK
Tenfold Cloud Connect (TCC) v5.23.0 release notes
CRM Integrations
Tenfold Cloud Connect (TCC) v5.23.1 release notes
Phone system (PBX) integrations
Tenfold Cloud Connect (TCC) v5.24.0 release notes
Phone system (PBX) integrations
Tenfold Cloud Connect (TCC) v5.25.0 release notes
Phone system (PBX) integrations
Tenfold Cloud Connect (TCC) v5.26.0 release notes
Developer tools
Tenfold Cloud Connect (TCC) v5.27.1 release notes
Chat dashboards
Tenfold Cloud Connect (TCC) v5.29.1 release notes
CRM Integrations
Tenfold Cloud v5.18.0 release notes
CRM Integrations
Tenfold Cloud v5.19.0 release notes
Analytics Studio
Tenfold Cloud v5.19.1 release notes
Analytics Builder
Tenfold Cloud v5.21.0 release notes
Campaigns
Tenfold Cloud v5.22.0 release notes
Tenfold Cloud v5.23.0 release notes
Tenfold Info
Real time data
Tenfold Cloud v5.23.1 release notes
Report Center
Tenfold Cloud v5.24.0 release notes
Salesforce Connector
Tenfold Cloud v5.25.0 release notes
CRM Integrations
Tenfold Cloud v5.26.0 release notes
CRM Integrations
Tenfold for Service Cloud Voice overview
Chat dashboards
Tenfold for Service Cloud Voice release notes
SMS
Tenfold UI Download Archive (v4.56.0 and earlier)
Rich Conversations
Tenfold UI v5.24.0 release notes
CRM Integrations
Tenfold UI v5.25.0 release notes
Chat dashboards
Troubleshoot a missing user after synchronizing users
Tenfold Products
Troubleshoot Tenfold Cloud Connect (TCC)
Tenfold Products
Which Versions of Mitel/ShoreTel Are Supported?
Introducing Engagement Controller Analytics on Report Center
Tenfold Products
TCC Metrics Retrieval Development Process
Tenfold
Add and Remove Admins
Tenfold Products
Add dialing rules for Tenfold
LivePerson Functions
Manager tools for live chat
Advanced Click to Dial
Advanced Workflow reference
Conversational AI & automations
Agent app
CRM Integrations
Agent Auto Provision
Tenfold Dashboard
Tenfold Analytics
Tenfold Dashboard
Assign Record Parent
Third Party Channels
Assign User Extensions
Consumer to agent file sharing
Asterisk Integration Setup Guide
Messaging channels
Attached Data Configurator
WhatsApp Business
Authorize Tenfold Cloud to read call transcripts from Avaya Conversational Intelligence
WhatsApp Business
Avaya AES TCC integration guide
Phone system (PBX) integrations
CRM Integrations
Cannot connect to Asterisk-based phone system
Analytics Builder
Case management support
Change a user’s password - Tenfold
Our solution
Change your display language in the Desktop app
Report Center
Cisco Finesse TCC integration guide
Third Party Channels
Clearing the Cache for the Tenfold App
Salesforce Connector
Cloud Connect Server (CCS) Hardware and Network Specifications
Messaging channels
Live chat operations
Cloud Connect Server (CCS) Integration Guide - v4.0.x
Data & reporting
Tenfold Release Guide
Configure an ACI webhook to integrate with Tenfold
Our solution
Configure Analytics
Manager Workspace for messaging
Agent Workspace for messaging
Configure Avaya Conversational Intelligence (ACI) real-time transcriptions for Tenfold for Service Cloud Voice
Configure Cisco Deskphone
Generative Insights
Configure Click to Dial country codes
Tenfold Products
Configure Company Settings
Meaningful Conversation Score (MCS)
Configure failover for Cloud Connect Server (CCS)
Security
Configure Polycom Deskphone
Live Chat
App Messaging
Configure Tenfold App Default Settings to use a Firebase proxy
Configure Tenfold for Outreach
Getting started
Web Messaging
Configure the Tenfold integration for Bullhorn
Workspace Configuration
Configure the Tenfold UI to autostart on Windows and Mac
Analytics
Configure the Voice Call record layout to show real-time transcription
APIs
Configure workflows using Manage Workflows
Configure Yealink Deskphone with Tenfold
Messaging dashboards
Chat dashboards
Connect Microsoft Dynamics to Tenfold
Connect SugarCRM with Tenfold
Rich Conversations
Live chat operations
Connect Tenfold with Zendesk
Contextual Matching
Messaging operations
Copilot Rewrite overview
FAQs
Create a call sequence
Support
Agent tools for live chat
Create a Tenfold Reporting Dashboard inside Salesforce.com (SFDC)
Create Record Buttons
Manager Workspace for messaging
Apple Messages for Business
Custom Interaction Dispositions
Analytics Builder
Custom Resources (Related Modules)
Analytics Builder
Custom Search setup
Analytics Builder
Customize views in ServiceNow
Analytics Builder
Dashboard overview and core features
Analytics Studio
Desktop Notifications
App Messaging
Disable Google Chat calling
Disable SkypeOut in SugarCRM
Engagement attributes
Consumer to agent file sharing
Dispositions
Don’t Auto Log Calls
Voice channel
Download user information from Tenfold Dashboard
Security & regulations
Web Messaging
Edit your profile
Messaging operations
Microsoft 0365 OAuth 2.0 Enablement
Live chat operations
Enable Click to Dial for Nextiva Softphone
Automatic Messages
Enable Click to Dial for Nextiva Softphone
Live chat operations
Enable Click to Dial on new Polycom firmware
Automatic Messages
Enable the phone calls list for a user in ServiceNow
Automatic Messages
Example workflow: Open a URL from the CRM for no-match call events
Example workflow: Open the matching CRM record for single-match call events
Messaging operations
Campaigns
Example workflow: Search the CRM for a matching record for multi-match call events
Export the “All Calls” Analytics report
Messaging operations
Agent Workspace for messaging
Export the “All Calls” Analytics report
Find out how Tenfold logs Salesforce calls
Messaging dashboards
Find the CRM id for a given ServiceNow entity (user, contact, phone call)
Support
Chat dashboards
Find users' Nextiva device IDs
Follow-up Email Templates
Messaging dashboards
Campaigns
Genesys Pure Engage TCC integration guide
Campaigns
Goal tracker report
Campaigns
High Velocity Sales (HVS)
Dynamic Capacity
IFT\EHT Use Cases
Implement Tenfold Click to Dial tags in a custom web app
Support
Agent tools for live chat
Install and administer Cloud Connect Server v3.1
Install and update the Tenfold Chrome Extension (v4 Update) Floating UI
Messaging channels
Agent Workspace for messaging
Install Omnichannel for Customer Service on MS Dynamics via Channel Integration Framework (CIF v2)
Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux
Messaging operations
Install plugins for ServiceNow
Rich Conversations
Install Tenfold Cloud Connect (TCC) for Windows
Security
Connect to Messaging
Install the embedded UI for Salesforce OpenCTI
Connect to Messaging
Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Install the Tenfold Asterisk Binary Connector
Skills & groups
Install the Tenfold Embedded Application for Zendesk
Messaging
Engagement attributes
Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Analytics Studio
Install the Tenfold UI for ServiceNow OpenFrame
Agent Workspace for messaging
Integrate Broadsoft with Tenfold
Conversation Copilot
Integrate your Nextiva phone system with Tenfold Dashboard
Admin & settings
Report Center Metrics and Dimensions
Campaigns
Launch an Online Meeting
Insights
LivePerson disaster recovery
Insights
LLM Gateway
Workspace Configuration
Local Presence
Analytics Studio
Locate and adjust Company Settings: Advanced Settings under Phone System
Engagement attributes
Locate and adjust Company Settings: Advanced Settings under CRM
Analytics
Log in and out of Tenfold
Announcements
Log unmatched calls to CRM
Manage users
Support information for partners and customers
Manually install Tenfold Chrome and Click to Dial Extensions
Support information for partners and customers
Manually install Click to Dial and Chrome Extension (v4.28.0+)
Support information for partners and customers
Live Chat
Match a phone number with CRM records
Dynamic Capacity
Match a phone number with CRM records in the Tenfold Desktop UI
Dynamic Capacity
Modern Dispositions
Natural Language Processor
Trustworthy Generative AI
Notes Setup
Third Party Channels
Omni-Channel - Tenfold
Support
Conversation Orchestrator
Open Landing Page
Campaigns
Oracle NetSuite Integration Guide
Oracle NetSuite Tenfold Dashboard CRM setting
Rich Conversations
Manager Workspace for messaging
Reassign a call in Call History
Campaigns
Reassign calls in Tenfold Desktop UI
Apple Messages for Business
Refresh your Tenfold License
Resolve ServiceNow integration permission errors
Social Channels
Social Channels
Uninstall Tenfold for ServiceNow
Messaging operations
Resolve the issue when records won't open and CTDs show Disabled in Salesforce sandbox
Apple Messages for Business
Salesforce Integration Guide
Insights
Save notes to a contact record in NetSuite
Schedule Cloud Connect Server service restarts using Windows Task Scheduler
Support
Generative Insights
Search for and create a new record in Chrome Extension
Conversational AI & automations
Search Result Infosets
Analytics Studio
Send SMS
Getting started
ServiceNow Integration Guide
Insights
ServiceNow IT Service Management (ITSM) Integration Guide
Getting started
Set or reset your Tenfold Dashboard password
Getting started
Set or reset your Tenfold Dashboard password
Getting started
Set up an AD FS server and configure SSO
Chat dashboards
Set up Click to Dial for Digium Switchvox
Insights
Set up Salesforce for Service Cloud Voice
Conversational AI & automations
Set up Tenfold Dashboard
Rich Conversations
Single Sign-On (SSO) Tenfold SSL certificate update
Integration Hub (iHub)
Social Media Lookup
Security
Social Messaging configuration guide
Workspace Configuration
SSO unified login (Deprecated!)
Insights
SSO with Salesforce
Social Channels
SugarCRM integration guide
Social Channels
Swap between calls in the Tenfold UI
Integrate your Contact Center
Sync Users Filtering
Integrate your Contact Center
Synchronize Salesforce fields with Tenfold
Phone system (PBX) integrations
Teams
Agent Workspace for messaging
Tenfold Cloud Connect (TCC) hardware and network requirements
Manager Workspace for messaging
Tenfold for Bullhorn User Guide
Security
Tenfold for Service Cloud Voice: architecture and data
Security
Tenfold Info Tab (Custom Information Tab)
Tenfold UI v5.16.0 release notes
Third Party Channels
Skills & groups
Tenfold UI v5.18.0 release notes
Support
Tenfold UI v5.19.0 release notes
How to contact support
Tenfold UI v5.19.1 release notes
Analytics Studio
Tenfold UI v5.21.0 release notes
Salesforce Connector
Tenfold UI v5.22.0 release notes
Salesforce Connector
Tenfold UI v5.23.0 release notes
Salesforce Connector
Tenfold UI v5.23.1 release notes
Security & regulations
Tenfold UI v5.26.0 release notes
Tenfold UI v5.27.0 release notes
Voice channel
Support information for partners and customers
Tenfold UI v5.27.1 release notes
Admin & settings
Tenfold UI v5.27.2 release notes
Messaging operations
Tenfold UI v5.29.1 release notes
Campaigns
Information Collection for Tickets
Live chat operations
Ticket users & permissions
Conversational Marketplace
Tenfold Services IP Address/Domain Allow-list
Conversational Marketplace
Troubleshoot Click to Dial
Data & reporting
Troubleshoot Cloud Connect Server (CCS)
Meaningful Conversation Score (MCS)
Troubleshoot Omnichannel
Integration Hub (iHub)
Troubleshoot the object Object error when connecting Tenfold and Dynamics
Third Party Channels
Troubleshoot the Tenfold Chrome Extension
Messaging
Unassign a phone number from a CRM record
Messaging SDK
Understand the Chrome Extension features
Engagement attributes
Understand the features in the Floating UI Legacy Chrome Extension
Multi-factor authentication
Understand the one-to-one extension rule
Multi-factor authentication
Uninstall Tenfold bridge
Workspace Configuration
Update the Chrome Extension manually
Security & regulations
Upgrade Tenfold Cloud Connect (TCC) for Windows
Manager Workspace for messaging
Use Click to Dial with Tenfold
SSO
Use Data Memorialization with Outreach
Conversation Orchestrator
Use Launcher to create weblinks
LivePerson Functions
Use notes in the Desktop Application
Analytics Studio
Use OfficeServ to check for call activity with Samsung PBX
Messaging dashboards
Performance Optimizer
Performance Optimizer
View Salesforce API limits
Consumer to agent file sharing
Voice Link
Hello World
Our solution
Workspace Configuration
WFM Reports
Workspace Configuration
WhatsApp Business
Workspace Configuration
Yeastar MyPBX Integration
Messaging operations
Social Messaging user guide
Messaging operations
WhatsApp quick start
Web Messaging
Proactive Messaging
Proactive Messaging
Proactive Messaging
Proactive Messaging
Admin & settings
Permissions
Security
Queue management
Queue management
Live chat operations
Queue management
Rich Conversations
Live chat
Report Center
Report Center
Report Center
Permissions
Rich Conversations
Rich Conversations
Conversation Rollover
Messaging operations
Engagement attributes
Salesforce Connector
Workspace Configuration
Salesforce Widget for Agent Workspace
Salesforce Widget for Agent Workspace
Salesforce Widget for Agent Workspace
Security & regulations
SSO
Secure forms
Secure forms
Secure forms
Conversation Copilot
Conversation Copilot
Skills & groups
Admin & settings
Messaging
Engagement attributes
Apple Messages for Business
Messaging operations
Automatic Messages
SMS
Messaging operations
Support
Support
Rich Conversations
Rich Conversations
Support information for partners and customers
Admin & settings
Messaging dashboards
Live chat operations
Admin & settings
Campaigns
Insights
Tenfold Dashboard
Getting started
Advanced login
Our solution
Campaigns
Messaging operations
Trustworthy Generative AI
Trustworthy Generative AI
SMS
Social Channels
Conversational AI & automations
Live chat operations
Insights
Salesforce Connector
Manager Workspace for messaging
Analytics Builder
SMS
Meaningful Conversation Score (MCS)
Security
Analytics Studio
Voice channel
Voice channel
How to contact support
Manager tools for live chat
Quick start guides
Phone system (PBX) integrations
Analytics
Third Party Channels
WhatsApp Business
Security
Integration Hub (iHub)
Messaging operations
Live chat operations
Conversation Rollover
APIs
Our solution
Rich Conversations
Connect to Messaging
Our solution
Quick start guides
Getting started
Support
Our solution
APIs
How to contact support
Our solution
Social Channels
Social Channels
Messaging channels
Getting started
Agent Workspace for messaging
Voice channel
Rich Conversations
WhatsApp Business
Conversation Copilot
Queue Cleanup Solution
TBD