| Configuration Name | Default | Description | Examples |
| app.port | 8080 | Internal use |
|
| app.org.id | <EMPTY> | Tenfold Organization ID (Contact Tenfold Support) |
|
| app.users.autologin | * | List of users to whitelist |
|
| phonesystem.trunk.code.prefix | +1 | Default trunk code to use for making outbound calls. |
|
| phonesystem.default.countrycode | US | Default Country code to use to dial Outbound calls. Note that this will be skipped if user uses E.164 format |
|
| phonesystem.default.international.call.prefix | <EMPTY> | Prefix all Outbound calls |
|
| phonesystem.periodic.sync.timeinterval | Daily | Periodically initialize the Phone System | 0 0 0 ? * * * |
| ccm.url | ccm.tenfold.com | Internal use |
|
| http.producer.url | https://events.tenfold.com | Internal use |
|
| genesys.tserver.host | User specific | TServer host address/ip | 192.168.1.132tserver.tenfold.lab |
| genesys.tserver.name | User specific | TServer name as defined in Configuration Manager | TServerTServer_SIP |
| genesys.tserver.port | 7003 | TServer host port | 7003 |
| genesys.tserver.warmstandby.host | User specific | Secondary/backup TServer host address/IP, can be blank | 192.168.1.133Tserver2.tenfold.lab |
| genesys.tserver.warmstandby.name | User specific | Secondary/backup TServer name as defined in Configuration Manager | TServer_Back
TServer_SIP_Back
|
| genesys.tserver.warmstandby.port | 7003 | Secondary/backup TServer host port | 7003 |
| genesys.tserver.warmstandby.backup.delay | 2000 | in milliseconds, random delay range before reconnection to the last opened endpoint in case of disconnection. | 2000 |
| genesys.tserver.warmstandby.reconnection.random.delay.range | 5000 | In milliseconds, random delay range before reconnection to the last opened endpoint in case of disconnection. | 5000 |
| genesys.tserver.warmstandby.retry.delay | 5000 | In milliseconds, retry delays that is applied after all endpoints has been checked unsuccessfully and before next iteration will be started. | 5000 |
| genesys.tserver.warmstandby.timeout | 10000 | In milliseconds, open timeout that is used for connection to the endpoints. | 10000 |
| genesys.tserver.muteHold | true | if set, it set call on hold if mute is request in one-one call as Genesys does not allow mute through PSDK | true, false |
| genesys.tenfold.connectdelay | false | If an event delay is enabled from tenfold side, a delay of 2 second is enabled for connected event | true,false |
| genesys.routing.transferpoint | User specific | The routing point defined to handle agent transfer, conference. | 2222 |
| genesys.agent.idtype | 1 | The field as identified as agentid
1:username
2:employeeid
3: externalid
| 1,2,3 |
| genesys.transfer.idtype | 1 | The id of agent that initiating the transfer and send as part of userdata with key as defined in genesys.transfer.idkey
1:username
2:employeeid
3: externalid
0 for disable
| 1,2,3 |
| genesys.configserver.host | User specific | ConfigServer host address/IP | 192.168.1.135
configserver.tenfold.lab
|
| genesys.configserver.port | 2020 | ConfigServer host port | 2020 |
| genesys.configserver.warmstandby.host | User specific | Secondary/backup ConfigServer host address/IP; can be blank | 192.168.1.136
configserver2.tenfold.lab
|
| genesys.configserver.warmstandby.port | 2020 | Secondary/backup ConfigServer host port | 2020 |
| genesys.configserver.username | User specific | ConfigServer username | configuser |
| genesys.configserver.password | User specific | ConfigServer password | configpassword |
| genesys.configserver.warmstandby.backup.delay | 2000 | in milliseconds, random delay range before reconnection to the last opened endpoint in case of disconnection. | 2000 |
| genesys.configserver.armstandby.reconnection.random.delay.range | 5000 | In milliseconds, random delay range before reconnection to the last opened endpoint in case of disconnection. | 5000 |
| genesys.configserver.warmstandby.retry.delay | 5000 | In milliseconds, retry delays that is applied after all endpoints has been checked unsuccessfully and before next iteration will be started. | 5000 |
| genesys.configserver.warmstandby.timeout | 10000 | In milliseconds, open timeout that is used for connection to the endpoints. | 10000 |
| genesys.tserver.client.use.tenant.password | false | If tenant password is required to connect to t-server | false,true |
| genesys.tserver.client.name | Tenfold_Connector | Connector Client name used to connect to t-server | Any string |
| genesys.tserver.tenant.password |
| Tenant name and password | Environment/password |
| genesys.tserver.agent.login.verify | true | If agent authentication is required for connector to monitor the dn | true,false |
| genesys.transfer.skill.x.key | Any String | x is number starting from 1
this specify the key name to attached to userdata during transfer
| Any String |
| genesys.transfer.skill.x.value | Any String or pre-defined variable name | The value to pass in the userdata, this can be any string, or some pre-defined variable list of pre-defined varaiable
{destination}, {username}, {employeeid},{externalid}, {thisDn}, {firstName}, {lastName}, {first last}
| Skill, {destination} |
| genesys.transfer.agentgroup.x.key | Same as skill | Same as skill | Same as skill |
| genesys.transfer.agentgroup.x.value | Same as skill | Same as skill | Same as skill |
| genesys.transfer.agent.x.key | Same as skill | Same as skill | Same as skill |
| genesys.transfer.agent.x.value | Same as skill | Same as skill | Same as skill |
| genesys.transfer.extension.x.key | Same as skill | Same as skill | Same as skill |
| genesys.transfer.extension.x.value | Same as skill | Same as skill | Same as skill |
