Description
Bot builders find traditional routing bots time-consuming to build and maintain, with challenges in training NLU models and implementing logic-based fallback scenarios. Consumers face frustration as these bots struggle to understand questions not explicitly programmed, and they may not be aware of available options through messaging support.
This new usecase will help bot builders to quickly implement high quality/ effective routing experiences for messaging and voice channels. Consumers will more quickly get routed to the right place to resolve their intent.
Related Links
Click here for Release Notes.
Status
Live
