Install the Tenfold UI for ServiceNow OpenFrame

ServiceNow OpenFrame installation video

Watch a video demonstration:

NOTE: There are two options on the download page for ServiceNow. One auto-updates and the other is for controlled releases (version controlled).

Install Tenfold

• Install the OpenFrame plugin in ServiceNow.
• In the Filter Navigator go to “Search ServiceNow Store” and install “Tenfold for ServiceNow”.

• In the “Filter Navigator” go to “OpenFrame” under “System Properties."
• The Tenfold for ServiceNow app should have added an OpenFrame configuration titled “Tenfold Embedded UI." If it’s not there you may create a new one.

• Edit the “OpenFrame” configuration.

• Set the configuration to Active.
• Set the User Groups you would like to have access.
• Set the desired width and height.
• Edit the URL and add your CRM instance URL: https://app.tenfold.com/servicenow.html?base=https://<em><your_instance_URL></em>
• Save the configuration.

Whitelist the app origin

It is necessary to whitelist the Tenfold app origin so that the OpenFrame frame can communicate with the top frame.

• In the “Filter navigator” type sys_properties.list and then press Enter.
• Search for the property glide.ui.concourse.onmessage_enforce_same_origin_whitelist.

• Edit this property and add https://app.tenfold.com as the Value.

Tenfold for ServiceNow OpenFrame user video

See how to use Tenfold for ServiceNow OpenFrame in the following video: