DescriptionCOMING Q2Understand which articles are working, and which need to be removedAutomatically find duplicates and conflicting articlesCOMING Q3Evaluate conversations to determine which messages can be addressed with Knowledge articlesAssess coverage and uncover gaps where new articles are neededCOMING Q4Automatically generate KB from Conversational History “Conv2KB” (GA)Related LinksRelease note here.StatusLive
