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What's Conversational AI?
Put conversations at the center of your business. Empower your people, accelerate your shift to digital, and embrace an automation-first customer experience…all by harnessing the power of conversational AI. Enable self-service and drive faster resolutions through intelligent automation and LLM-powered conversational AI…
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Overview
Conversational Commerce has opened new channels for consumers to interact with brands across all stages of their journey. With the growing number of consumer interactions from different messaging apps, innovative companies are looking for ways to efficiently handle high volumes of messaging conversations, while delivering…
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Conversation Orchestrator
What is Conversation Assist? Conversation Assist provides recommended bots and answers to your agents directly within their conversations with consumers, as well as on-demand via a dedicated widget. By leveraging these real-time recommendations, agents can work more efficiently, save time, and achieve more consistent…
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How bots work in your our Conversational Cloud
Bots and large-scale automation transform how you interact with your consumers, enabling one-to-one interactions that can replace IVR systems, websites, and apps with conversations. Bots can carry out a variety of automatic tasks and communicate with consumers to help take the load off of your agents. Since your consumers…
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LivePerson Conversation Builder Bots
Product overview Creating a conversational AI experience for your consumers doesn't have to be complicated or time-consuming. With LivePerson Conversation Builder, you can design and build rich, engaging conversational experiences with ease. The platform offers a suite of tools to help you create and manage conversational…
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Conversation Orchestrator Overview
Product overview:Conversation Orchestrator Conversation Orchestrator is LivePerson’s powerful AI engine designed to enhance every consumer interaction with your brand by directing conversations toward mutually beneficial outcomes. Operating seamlessly in the background, it quickly discerns the consumer’s intent and routes…
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The power of an intent-driven contact center
Technology related to natural language understanding (NLU) and data science has opened the doors for brands to manage their contact centers more efficiently by better understanding their consumers’ needs through intent. Until today, you were forced to hard code consumer needs by categorizing them using the choices they’ve…
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Third-party Bots
Bots can have a dramatic impact on contact center operations, helping brands to free up valuable agent time and reduce customer care costs by using bots to handle mundane and monotonous tasks. In this way, bots give human agents the time to focus on more complex conversations, ultimately raising customer satisfaction.…
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Post-Conversation Survey Bots
What's a post-conversation survey bot? A post-conversation survey bot is a bot that is triggered at the end of a conversation with an agent or custom bot. You can use it to obtain feedback from the consumer on the consumer's experience with your brand. A survey bot is a great way to measure agent/bot and skill performance…
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Intent Manager
At LivePerson, we believe the most powerful contact center is delivered when a brand can successfully understand their consumers' intents, and use this knowledge to continuously improve the consumer experience and their own operations. Product overview Intent Manager is a suite of tools that lets you: Build an intent…