{
"consumerExperience": [
{
"feature": "Video sharing - consumer to agent",
"AMB": "Supported",
"SMS": "N/A in Channel",
"Facebook": "Supported",
"Twitter": "Supported",
"Instagram": "Supported",
"WhatsApp": "Supported",
"Google RCS": "Not Supported",
"LINE": "Supported",
"WeChat": "Not Supported",
"Viber": "Supported",
"GBM": "N/A in Channel",
"KakaoTalk": "Not Supported"
},
{
"feature": "Typing indication - consumer to agent",
"AMB": "Supported",
"SMS": "N/A in Channel",
"Facebook": "Not Supported",
"Twitter": "Not Supported",
"Instagram": "Not Supported",
"WhatsApp": "N/A in Channel",
"Google RCS": "Supported",
"LINE": "N/A in Channel",
"WeChat": "N/A in channel",
"Viber": "N/A in Channel",
"GBM": "Supported",
"KakaoTalk": "N/A in Channel"
},
{
"feature": "Typing indication - agent to consumer",
"AMB": "Supported",
"SMS": "N/A in Channel",
"Facebook": "Supported",
"Twitter": "Supported",
"Instagram": "Supported",
"WhatsApp": "N/A in Channel",
"Google RCS": "Supported",
"LINE": "N/A in Channel",
"WeChat": "N/A in channel",
"Viber": "N/A in channel",
"GBM": "Supported",
"KakaoTalk": "N/A in channel"
},
{
"feature": "Read indication - consumer to agent",
"AMB": "N/A in Channel",
"SMS": "N/A in Channel",
"Facebook": "Not Supported",
"Twitter": "Not Supported",
"Instagram": "Not Supported",
"WhatsApp": "Supported",
"Google RCS": "N/A in channel",
"LINE": "N/A in Channel",
"WeChat": "N/A in channel",
"Viber": "Not Supported",
"GBM": "N/A in Channel",
"KakaoTalk": "N/A in Channel"
},
{
"feature": "Read indication - agent to consumer",
"AMB": "N/A in Channel",
"SMS": "N/A in Channel",
"Facebook": "Supported",
"Twitter": "Supported",
"Instagram": "Supported",
"WhatsApp": "Supported",
"Google RCS": "N/A in channel",
"LINE": "N/A in channel",
"WeChat": "N/A in channel",
"Viber": "N/A in channel",
"GBM": "N/A in channel",
"KakaoTalk": "N/A in Channel"
},
{
"feature": "Delivered indication - consumer to agent",
"AMB": "Supported",
"SMS": "N/A in Channel",
"Facebook": "Supported",
"Twitter": "Supported",
"Instagram": "Supported",
"WhatsApp": "Supported",
"Google RCS": "Supported",
"LINE": "N/A in channel",
"WeChat": "N/A in channel",
"Viber": "Supported",
"GBM": "Supported",
"KakaoTalk": "Supported"
},
{
"feature": "Delivered indication - agent to consumer",
"AMB": "Supported",
"SMS": "N/A in Channel",
"Facebook": "Supported",
"Twitter": "Supported",
"Instagram": "Supported",
"WhatsApp": "Supported",
"Google RCS": "Supported",
"LINE": "Supported",
"WeChat": "Supported",
"Viber": "Supported",
"GBM": "Supported",
"KakaoTalk": "Supported"
},
{
"feature": "In-thread new messages notification",
"AMB": "Supported",
"SMS": "N/A in Channel",
"Facebook": "Supported",
"Twitter": "Supported",
"Instagram": "Supported",
"WhatsApp": "Supported",
"Google RCS": "Supported",
"LINE": "Supported",
"WeChat": "N/A in channel",
"Viber": "N/A in Channel",
"GBM": "Supported",
"KakaoTalk": "Supported"
},
{
"feature": "Hyperlinked regular expressions",
"AMB": "Supported",
"SMS": "Supported",
"Facebook": "Supported",
"Twitter": "Supported",
"Instagram": "Supported",
"WhatsApp": "Supported",
"Google RCS": "Supported",
"LINE": "N/A in channel",
"WeChat": "N/A in channel",
"Viber": "Supported",
"GBM": "Supported",
"KakaoTalk": "Supported"
}
],
"richMessaging": [
{
"feature": "Emojis",
"AMB": "Supported",
"SMS": "Supported",
"Facebook": "Supported",
"Twitter": "Supported",
"Instagram": "Supported",
"WhatsApp": "Supported",
"Google RCS": "Supported",
"LINE": "Supported",
"WeChat": "Not Supported",
"Viber": "Supported",
"GBM": "Supported",
"KakaoTalk": "Supported"
},
{
"feature": "Enlarged emojis",
"AMB": "Supported",
"SMS": "Supported",
"Facebook": "N/A in Channel",
"Twitter": "N/A in Channel",
"Instagram": "N/A in Channel",
"WhatsApp": "Supported",
"Google RCS": "N/A in Channel",
"LINE": "N/A in Channel",
"WeChat": "N/A in Channel",
"Viber": "N/A in Channel",
"GBM": "N/A in Channel",
"KakaoTalk": "N/A in Channel"
},
{
"feature": "Stickers - consumer to agent",
"AMB": "Supported",
"SMS": "Supported",
"Facebook": "Supported",
"Twitter": "N/A in Channel",
"Instagram": "Not Supported",
"WhatsApp": "Supported",
"Google RCS": "Supported",
"LINE": "Not Supported",
"WeChat": "Supported",
"Viber": "N/A in channel",
"GBM": "N/A in Channel",
"KakaoTalk": "N/A in Channel"
}
]
}