All the upcoming deprecations you need to know about
Legacy Custom Reports
LivePerson has historically maintained an email subscription service that sends certain critical operational reports to customers on a daily or weekly basis. Because this service was planned to be a short-term solution, it was built on legacy technology that does not contain the monitoring and stability that LivePerson’s in-product services have. As planned, we have worked to build in-product solutions via the Data Transporter tool, and by the end of 2023 we plan to deprecate the following two reports:
Agent Login-Logout
This report helps operations leaders monitor agent sessions historically, providing login/logout details, agent status changes, and aggregated roll-ups of session data. The report will be replaced by the “Agent Statuses and Sessions” report in Data Transporter, which already exists today (report catalog here).
Agent Survey
This report helps operations leaders monitor agent survey answers and verbatims historically at the conversation level. The report will be replaced by the “Messaging Interactions - Agent Survey” report in Data Transporter, which already exists today (report catalog here).
Any concerns or questions please reach out to your account team or you can reach the Conversational Intelligence product team directly at the email:analyticsdeprecation@liveperson.com.