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Auto Close Frequency Update in Agent Workspace
Description An update to the auto-close process for messaging conversations has been implemented. The auto-close frequency has been adjusted to run in 5-minute intervals. Key changes include a new frequency where the auto-close process now runs every 5 minutes, applying to conversations anytime between the "configured…
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Picture-in-Picture mode for Voice and Video calls - App Messaging
Description The Mobile SDK will soon support Picture-in-Picture (PiP) mode for voice and video calls. With PiP mode active, customers in a video call are able to view and interact with the messaging conversation while their call is active. While in PiP mode customers will have access to fast actions including: Flip camera…
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Conversation Assist: Prompt Enhancements
Description In May, we introduced enhancements to LivePerson’s Prompt Library, enabling prompt engineers to better manage Conversational Cloud prompts. These updates are now also available in Conversation Assist. Additionally, we've added two new prompt settings: Max. tokens: Set the maximum number of output tokens from…
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Report Center APIs (EA)
Description New Report Center APIs These APIs enable brands to export aggregated metrics across various dimensions from the Report Center, providing a comprehensive overview of the brand’s metrics at different levels. We offer two APIs: Aggregated Metrics API: This API allows users to analyze aggregated metrics across…
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Policy Builder
TBD
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OIDC SSO
TBD
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Conversation Assist: Voice Enhancements
Description The following features are supported in voice conversations: Conversation Assist can offer answer recommendations to the agent based on the intent in the consumer’s utterance. The recommendations are based on the knowledge base-level configuration rules that you set up. (Bot recommendations aren’t supported.)…
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CoPilot: Summary
Description LivePerson's Copilot Summary feature in our Agent Workspace enhances and improves efficiency and effectiveness of our agents. This functionality offers AI-generated summaries, empowering agents to swiftly catch up on both ongoing and historical conversations handled by bots or human agents. The summaries…
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Send Proactive messages to In-app channel from the Proactive Web Tool UI
Description Brands can now send proactive campaigns to the in-app channel using the Proactive Web tool, a capability that was previously only available through Proactive APIs. In addition, consumers will now see proactive messages when they open the chat, even if they miss or disable push notifications. Supported in iOS…
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Use Logout and Error URLs with Advanced Login SSO
TBD