Knowledge Center
AI Studio
2024 Releases
Account Security Reccomendations
Add Messaging to your Mobile App
Add Web Messaging to your Website
Agent & Supervisor Experience
Agent & Supervisor Experience
Agent & Supervisor Experience
Agent Assist/Co-pilot Effectiveness Dashboard
Agent Workspace for Messaging
Auto Close Frequency Update in Agent Workspace
Automatic Messages Overview
Bring Your Own LLM Enhancements
Bullhorn (Non-embedded)
Channel Overview
Channel Overview
Channels Overview
Connect to Messaging
Consumer to Agent File Sharing
Conversation Assist: Prompt Enhancements
Conversation Copilot
Conversation Orchestrator
Conversational Marketplace
December 14, 2022
December 6, 2023
Deprecations
H1 2025 (Planned)
Integrate AI Studio with Conversation Builder
Introduction & Prerequisites
Knowledge Center
Knowledge Center
Knowledge Center
LivePerson's Agent App
Login & password
Management Console Overview
Managing a contact center that messages
Marketplace Overview
Messaging Operations
Messaging Platform SDK Update Policy
New Web Window Theme and Mobile Experience
November 10, 2021
OIDC SSO
October 29, 2024
Open Platform
Overview
Overview
Overview
Picture-in-Picture mode for Voice and Video calls - App Messaging
Policy Builder
Predefined Content Overview
Product Roadmap Test
Queue Backlog Management
Report Center APIs (EA)
Reporting Metrics
SMS Connector
Security
September 2024
Social Channels Overview
Star or Favorite PDC in the Agent Workspace
Tenfold Products
The LivePerson Conversational Cloud
Trustworthy Generative AI for the Enterprise
Voice Bots
Web Messaging
Web Messaging Quick Start
What's Conversational AI?
2023 Releases
AI Assistance for Human Agents
Accessibility Policy
Agent Workspace - Configurable Data Bar and Self-Service Activation
Analytics Studio Updates
App Messaging
App Messaging FAQs
August 2024
Authenticated Web Messaging
Automatic Mssages Configuration
Bot and WFM Metrics to Report Center
CRM Test
CoPilot Rewrite Reporting and Analytics Support
CoPilot: Summary
Communication Channels
Communication Channels
Communication Channels
Complying with SMS Regulations
Configuration
Conversation Assist: Voice Enhancements
Conversation Builder Quick Start
Conversation Copilot
Conversation Orchestrator Overview
December 7, 2022
Facebook
Get Started with our Solution
H2 2024 (Live)
How bots work in your our Conversational Cloud
Improved Hallucination Handling for Safer GenAI Implementations
LivePerson Conversation Builder Bots
LivePerson Functions
Manage Phone Numbers
Microsoft Dynamics (Channel Integration Framework - CIF)
November 15, 2023
November 3, 2021
Proactive Messaging
Prompt Library Enhancements
Quick Start Guides
Release Notes
Routing Logic Overview
Send Proactive messages to In-app channel from the Proactive Web Tool UI
September 25, 2024
Setup Guide
Setup Guide
Social Actions Permissions Management
Supported Languages
Supported languages
Tenfold Cloud Connect (TCC) Release Notes
Transfer Voicebot Calls to Contact Center
Use Logout and Error URLs with Advanced Login SSO
WhatsApp Business
2022 Releases
Agent Survey for Messaging
App Messaging Capabilities
Apple Messages for Business
Automated Conversation Summary
Automatic Message - Smart Control
Bring your own LLM
Conversation Assist: Recommendations Widget
Conversational AI & Automation
Conversational AI & Automation
Conversational AI & Automation
Copilot Summary with the Salesforce Connector
Engagement Controller Reporting
Entry Points
Entry Points
Facebook Messenger Setup Guide
Getting Started with Messaging
H2 2024 (Planned)
Instagram
Messaging SDK
November 30, 2022
November 8, 2023
Omnichannel Workforce Management
Proactive Engagements for Web Messaging
Q2 2024
Release Notes
Routing AI Agents
SMS Best Practices
September 18, 2024
Simplified Bot Deployment
System requirements
Tenfold UI Release Notes
The power of an intent-driven contact center
Third Party Channels
Third-party Bots
User Guide
Voice Setting
WhatsApp updates including support for reactions, sign up journeys, customization for appointment booking
Workspace Configuration
2021 Releases
Audio Repository
Business Initiated Messaging
CRM Integrations
CoPilot: Summary Enhancements
Conversational Intelligence
Conversational Intelligence
Conversational Intelligence
EAI Security Checklist
Features
Features
Getting Started with Live Chat
H1 2024 (Live)
Instagram Setup Guide
New and Improved LivePerson Prompt
November 23, 2022
October 31, 2023
Our Solution
Post-Conversation Survey Bots
Private Messages Overview
Product Roadmap
Q1 2024
Report Center Updates
SMS
Salesforce Widget for Agent Workspace Updates
September 11, 2024
Transcript Downloads for Web Messaging
Transfer Conversation by Agent
Twitter
Using SMS with Twilio
August 28, 2024
Automatic Messages
CoPilot Rewrite
Conversation Timers in Agent Workspace
Custom Predefined Content (PDC) for Messaging
Distinct Chat Bubble Colors for Human vs Bots in the Mobile SDK
FAQs
February 2024
Generative AI
Generative AI
Generative AI
Getting Started with Bots
H1 2024 (Planned)
Intent Manager
November 16, 2022
October 25, 2023
Product Roadmap
Rich Conversations
Social Channels
Social Monitoring
Twilio SMS Setup Guide
Twilio SMS Setup Guide
UX/UI Refresh
Unified Agent Workspace for Email
Voice Bot Analytics
2023 Roundup
August 21, 2024
Export Graphs from Queue Summary in Manager Workspace
Getting Started with Proactive Messaging
Google RCS Business Messaging
Instagram Setup Guide
Knowledge AI Health Evaluation
KnowledgeAI™ with Conversation Assist
Live Chat
Navigation Bar Translation Updates
November 9, 2022
October 18, 2023
Open Platform
Queue Management
Security, Compliance, & Cloud
Tenfold
Unified Agent Workspace for Voice & Messaging
Voice to Messaging Dashboard
Welcome Message for In-App
What's New
WhatsApp Quick Start
Read Receipts in Agent Workspace
Apple Messages for Business Quick Start
August 14, 2024
Conversation Assist Overview
Email Connect
Facebook Messenger Setup Guide
File Sharing Expansion Ability
Getting Started with Intents
Integrate your Contact Center
November 2, 2022
October 11, 2023
Proactive to InApp to support for deep links/URLs
Security, Compliance, & Cloud
September 2023
What's New
AI Annotator
Add the LivePerson Tag to your Website
Announcements
August 2023
August 7, 2024
Configure Guided-Only Experience with Bot & Engagement Window
Image Profanity Filter in Agent Workspace
LINE
October 27, 2022
October 4, 2023
Salesforce Connector Updates
Voice AI
Infinite Scroll for Conversation History - Agent Workspace
July 24, 2024
June 2023
October 19, 2022
Routing AI Agen
September 27, 2023
Structured Content Enhancements
Test your Web Messaging Experience
Transfer & Event Audit Trail - Self Serve
Trustworthy Generative AI
Viber
Consumer Non-Responsive - Smart Control with Automatic Messages
Getting Started
July 17, 2024
Manager Workspace Sort by Columns
October 12, 2022
Q1 2023
September 20, 2023
WeChat
2022 Roundup
Agent Nickname in Non-Responsive Auto Messages
July 10, 2024
KakaoTalk
Messaging Channels
Queue Cleanup Solution
September 13, 2023
September 28, 2022
April 2022
June 27, 2024
Queue Position + Queue Wait Time Message
September 22, 2022
September 6, 2023
Voice Channel
August 30, 2023
Conversational AI & Automations
June 18, 2024
March 2022
New Navigation Bar
September 15, 2022
August 23, 2023
Contact Center Management
December 2021
June 5, 2024
September 8, 2022
Tooltip Enhancements - Agent Workspace
Agent & Manager Workspace
August 16, 2023
August 24, 2022
May 15, 2024
November 2021
August 3, 2022
August 9, 2023
Data & Reporting
May 1, 2024
April 24, 2024
August 2, 2023
July 27, 2022
Marketplace Solutions
Admin & Settings
April 17, 2024
July 20, 2022
July 26, 2023
April 10, 2024
July 13, 2022
July 19, 2023
Security & Regulations
April 2, 2024
Developer Tools
July 12, 2023
July 6, 2022
July 5, 2023
June 29, 2022
March 27, 2024
Support
FAQs
June 22, 2022
June 28, 2023
March 20, 2024
June 21, 2023
June 8, 2022
March 6, 2024
February 28, 2024
June 1, 2022
June 14, 2023
February 21, 2024
June 7, 2023
May 18, 2022
February 14, 2024
May 11, 2022
May 31, 2023
April 27, 2022
February 7, 2024
May 24, 2023
April 20, 2022
January 24, 2024
May 17, 2023
April 13, 2022
January 18, 2024
May 10, 2023
April 6, 2022
May 3, 2023
April 3, 2023
March 30, 2022
March 17, 2023
March 23, 2022
March 15, 2023
March 17, 2022
March 16, 2022
March 8, 2023
March 1, 2023
March 9, 2022
February 22, 2023
March 2, 2022
February 15, 2023
February 23, 2022
February 16, 2022
February 8, 2023
February 1, 2023
February 9, 2022
January 12, 2022
January 25, 2023
January 5, 2023
New and Improved LivePerson Prompt
TBD