LivePerson's Product Roadmap
Welcome to LivePerson's digital product roadmap. Here you can find details about features we have released into the production environment, features we are committed to deliver, and progress on our strategic vision.
Safe Harbor
➡️ The Product Roadmap is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.
🛑 The development, release, and timing of any features or functionality described for LivePerson’s products remains at the sole discretion of LivePerson and are subject to change.
Feature Roadmap
H1 2025 (Live)
No roadmap items for H1 2025 are currently live.
H1 2025 (Planned)
Generative AI | H1 2025 (Planned)
Integrate AI Studio with Conversation Builder - Incorporate the GenAI capabilities of AI Studio into Conversation Builder.
H2 2024 (Live)
Agent & Supervisor Experience | H2 2024 (Live)
Auto Close Frequency Update in Agent Workspace - The auto-close process for messaging conversations now runs every 5 minutes, applying to conversations between the "configured time" and "configured time" + 5 minutes, offering enhanced efficiency, improved response times…
CoPilot: Summary - Self service configuration changes in Management console, Prompt library integration allowing self service prompt customization and support for…
Automated Conversation Summary - Automated Conversation Summary: Enhancements for out-of-the-box summary prompts.
CoPilot: Summary Enhancements - Copilot summary enhancements for Q3 enhancements include: the capability to test and fine-tune summaries, enhancing…
Custom Predefined Content (PDC) for Messaging -Custom Predefined Content (PDC) for Messaging allows you to revolutionize your agent experience with…
Navigation Bar Translation Updates - We are excited to announce that the navigation bar on our conversation cloud has been updated with improved translations for multiple languages. This enhancement ensures a more seamless and user-friendly experience for our…
Read Receipts in Agent Workspace - Agents can view the exact timestamp when a customer reads a message, providing improved clarity in conversation management.
Salesforce Connector Updates - LivePerson are pleased to announce feature enhancements to the Salesforce Connector including Support for custom away states…
Transfer & Event Audit Trail - Self Serve - The improved 'Transfer & Event Audit Trail' feature displays agents' full names for better identification and details whether…
Consumer Non-Responsive - Smart Control with Automatic Messages - Smart Controls for Consumer Non-Responsive Auto Messages, which enhance our automated messaging capabilities by intelligently handling customer interactions. Brands can now configure multiple automatic messages tailored to distinct customer touchpoints, customize their…
Agent Nickname in Non-Responsive Auto Messages -Option to personalize non-responsive auto messages by adding the Agent Nickname. Brands can provide a more personalized experience by including an agent’s nickname in automated responses, strengthening customer-agent rapport.
Communication Channels | H2 2024 (Live)
Picture-in-Picture mode for Voice and Video calls - App Messaging - The Mobile SDK will soon support Picture-in-Picture (PiP) mode for voice and video calls.
Send Proactive messages to In-app channel from the Proactive Web Tool UI - Allows bots to send private messages and pass conversation context or any...
WhatsApp updates including support for reactions, sign up journeys, customization for appointment booking - WhatsApp Reactions Messages to enhance user engagement and improve the customer experience.
Transcript Downloads for Web Messaging - Provides a one-click option for users to download their web conversation transcript.
Distinct Chat Bubble Colors for Human vs Bots in the Mobile SDK - Easily distinguish between bot messages and human agent messages through distinct chat…
Welcome message for In App should support deep links/URL - This update allows brands to include deep links in the In-App Welcome Message, giving consumers…
Proactive to InApp to support for deep links/URLs - Enhancements to the In-App messaging experience now include support for deep links, allowing brands to send…
Configure Guided-Only Experience w/ Bot & Engagement Window - Ability to lock down the text input field when a certain Structured Content is…
Structured Content Enhancements - LivePerson have enhanced Structured Content to maximize the amount of control brands have over their conversational flows that use structured content.
Conversational AI & Automation | H2 2024 (Live)
H2 2024 (Planned)
Agent & Supervisor Experience | H2 2024 (Planned)
LivePerson's Agent App - Agents and Managers can seamlessly track conversations and empower brands like never before.
H1 2024 (Live)
Pre-Defined Content - Agents can categorize and prioritize commonly used pre-defined content, streamlining their workflow by marking them as favorites or adding a star for easy access and efficiency.
H1 2024 (Planned)
