Description
This update introduces the capability to easily distinguish between bot messages and human agent messages through distinct chat bubble colors. Multiple branding configurations are available, allowing companies to customize the chat interface to align with their brand identity while providing this visual distinction.
This feature enhances the consumer experience by making it clearer who is responding—whether it’s a bot or a human agent—improving transparency and user engagement.
Enablement
- iOS Documentation link
- Android documentation link
Related Links
For release notes, click here.
Status
Live
