Knowledge Center

Agent & Supervisor Experience

Star or Favorite PDC in the Agent Workspace
TBD
Agent Workspace - Configurable Data Bar and Self-Service Activation
TBD
Copilot Summary with the Salesforce Connector
TBD
Salesforce Widget for Agent Workspace Updates
TBD
Conversation Timers in Agent Workspace
TBD
Export Graphs from Queue Summary in Manager Workspace
TBD
File Sharing Expansion Ability
TBD
Image Profanity Filter in Agent Workspace
TBD
Infinite Scroll for Conversation History - Agent Workspace
TBD
Manager Workspace Sort by Columns
TBD