Knowledge Center

Release Notes

2024 Releases

Date	Includes
October 29, 2024	Non Responsive & Smart Control Auto Messages, Mobile SDK, In-App Messaging, Proactive to In-App, Structure Content Updates
September 25, 2024	WhatsApp, Agent Workspace, Proactive Messaging
September 18, 2024	Policy Builder
September 11, 2024	Conversation Assist, KnowledgeAI, Salesforce Connector
August 28, 2024	Account Access Control
August 21, 2024	Conversation Assist, Summary Prompt
August 14, 2024	Conversation Builder, Webhooks, Data Transporter, Channels
August 7, 2024	Audit Trail, Copilot Rewrite
July 24, 2024	Navigation Bar Translation, Conversation Assist, Agent Workspace, Web Messaging, Report Center API's
July 17, 2024	Agent Workspace, Audit Trail, Predefined Content, Widget Configuration
July 10, 2024	Conversation Builder, Copilot Rewrite, Agent Matching
June 27, 2024	Content Security Policy, Report Center, Analytics Builder, Users & Skills
June 18, 2024	OpenID SSO, Third Party Connector, Copilot, Google Business Messaging, WhatsApp, Google RCS, KnowledgeAI
June 5, 2024	Generative Insights, Agent Workspace, Chat Product
May 15, 2024	Conversation Builder, Infrastructure
May 1, 2024	Salesforce Widget / Connector
April 24, 2024	Conversation Assist
April 17, 2024	Generative Insights, Secure Forms
April 10, 2024	Summarization, Image Profanity, Cobrowse, Agent Workspace, APIs, Third Party Bots
April 2, 2024	Announcement Center
March 27, 2024	LLM Prompt, Viber
March 20, 2024	Conversation Assist, Automatic Messages
March 6, 2024	Vue3, Generative Insights
February 28, 2024	Voice Bot, Report Center
February 21, 2024	BYO LLM
February 14, 2024	Navigation Bar, Conversation Assist
February 7, 2024	Conversation Timer, Predefined Content, Security Update
January 24, 2024	Conversation Assist, Conversation Builder, KnowledgeAI
January 18, 2024	Bot Security

2023 Releases

Date	Includes
December 6, 2023	Salesforce Widget
November 15, 2023	Report Center, Proactive Messaging
November 8, 2023	User Management, Third Party Bots, SMS
October 31, 2023	Automatic Messages, Conversation Builder, KnowledgeAI, Web Messaging, InApp Messaging
October 25, 2023	Automated Conversation Summary, Conversation Assist, Proactive Messaging
October 18, 2023	Voice Bots, Salesforce Connector, Report Center, Navigation Menu
October 11, 2023	Conversation Builder, KnowledgeAI, Infrastructure, Medallia Survey Bot
October 4, 2023	FaaS Alerts
September 27, 2023	WhatsApp Business Connector
September 20, 2023	Conversation Assist, Secure Forms, Engagement Controller
September 13, 2023	Web Tag Hook
September 6, 2023	Report Center, Manager Workspace, Messaging Interactions API, Proactive Messaging
August 30, 2023	Agent Widget, Conversation Assist
August 23, 2023	Proactive Messaging
August 16, 2023	Chat Workspace
August 9, 2023	Voice Bots, KnowledgeAI, Conversation Assist, Rollover Enhancements
August 2, 2023	Web Messaging, Automatic Messages, Google Business Messaging
July 26, 2023	Conversation Assist, Conversation Builder, WhatsApp
July 19, 2023	Report Center, Social Messaging
July 12, 2023	Apple Messages for Business, WhatsApp
July 5, 2023	Infrastructure
June 28, 2023	Apple Messages for Business
June 21, 2023	Conversation Builder, KnowledgeAI
June 14, 2023	Conversation Assist
June 7, 2023	KnowledgeAI, Conversation Builder, Conversation Assist, Infrastructure
May 31, 2023	Infrastructure
May 24, 2023	Secure Forms, Messaging Platform SDK, Third Party Bots
May 17, 2023	Social Messaging
May 10, 2023	Intent Manager
May 3, 2023	Secure Forms
April 3, 2023	Social Messaging, Agent Workspace, Google Business Messaging
March 17, 2023	Conversation Builder, KnowledgeAI
March 15, 2023	WhatsApp Connector, Analytics Builder
March 8, 2023	Agent Workspace, Conversation Assist, Conversation Builder, Social Messaging, Third Party Bots
March 1, 2023	Agent Workspace, Third Party Bots
February 22, 2023	Data Transporter, Intent Manager, Conversation Assist
February 15, 2023	Agent Workspace, LINE, WhatsAppp, Infrastructure, Consumer Identify Access Management, Analytics Builder
February 8, 2023	Conversation Rollover, Apple Messages for Business, WhatsApp
February 1, 2023	Messaging Connectors
January 25, 2023	Social Messaging
January 5, 2023	Third Party Bots

2022 Releases

Date	Includes
December 14, 2022	Social Messaging
December 7, 2022	Proactive Messages
November 30, 2022	Agent Workspace, Conversation Builder
November 23, 2022	Connect to Messaging
November 16, 2022	Conversation Builder, Social Messaging
November 9, 2022	KnowledgeAI
November 2, 2022	WhatsApp
October 27, 2022	Agent Workspace, Proactive Messaging, Users & Skills
October 19, 2022	KnowledgeAI
October 12, 2022	Social Messaging, Analytics Builder, Consumer Web Messaging
September 28, 2022	Agent Workspace, Proactive Messaging, Users & Skills
September 22, 2022	Conversation Assist
September 15, 2022	Conversation Builder, Social Messaging
September 8, 2022	Social Messaging, Third Party Bots
August 24, 2022	Intent Manager
August 3, 2022	Connect to Messaging, Social Messaging
July 27, 2022	Social Messaging
July 20, 2022	Analytics Builder, Proactive Messaging, AI Annotator
July 13, 2022	Agent Workspace, Social Messaging
July 6, 2022	Intent Manager, Conversation Builder
June 29, 2022	Intent Manager, Performance Optimizer, Medallia Conversations, Third Party Bots
June 22, 2022	AI Annotation
June 8, 2022	APIs, Agent Workspace, Proactive Messaging
June 1, 2022	Knowledge Center
May 18, 2022	Proactive Messaging, Agent Workspace, Knowledge Center
May 11, 2022	KnowledgeAI, Intent Manager, Conversation Builder, Agent Workspace, Annotation
April 27, 2022	CoBrowse
April 20, 2022	Proactive Messaging, Agent Workspace, Workflow
April 13, 2022	Viber, Third Party Bots, Secure Forms, Social Messaging
April 6, 2022	AI Annotator, Medallia Conversations
March 30, 2022	Workforce Management, APIs
March 23, 2022	Management Console, Analytics Builder, Knowledge Center
March 17, 2022	Conversation Builder, KnowledgeAI
March 16, 2022	Messaging Interactions, Intent Manager, Apple Messages for Business, Users & Skills
March 9, 2022	Proactive, LINE, Agent Workspace, KnowledgeAI, Knowledge Center
March 2, 2022	Conversation Builder, KnowledgeAI
February 23, 2022	Viber, Connect to Messaging
February 16, 2022	Knowledge Center, Connectors
February 9, 2022	Third Party Bots, Conversation Assist
January 12, 2022	KakaoTalk

2021 Releases

Date	Includes
November 10, 2021	Integration Hub (iHub)
November 3, 2021	Agent App