Knowledge Center

Overview

Conversational Commerce has opened new channels for consumers to interact with brands across all stages of their journey. With the growing number of consumer interactions from different messaging apps, innovative companies are looking for ways to efficiently handle high volumes of messaging conversations, while delivering a great consumer experience.

LivePerson's Conversational AI offers end-to-end orchestration of brand-to-consumer conversations from a single place using AI tools and automations. You can run your contact center using LivePerson’s open platform, including:

Intent Manager for matching, managing, and optimizing consumer intents
LivePerson Conversation Builder for building and integrating bots (or, bring your own bot - yes, you can!)
Conversation Orchestrator for quick dynamic routing of conversations to human agents or bots, to solve consumer requests quickly
KnowledgeAI for responding with intelligent answers that leverage your brand’s existing knowledge and content
Conversation Assist for offering recommended answers and bots to agents

Use our tools to personalize the conversational experiences of your consumers throughout their journey...at scale. You have transparency into every AI decision, which means you control and manage the way AI is used in your conversational pipelines.