Provide your agents with plaintext email templates they can use to send quickly and efficiently send email from the Tenfold UI directly to their caller. Agents can navigate to the "Profile Tab" in their Tenfold Dashboard to create up to four different email templates. Although Tenfold does not track these emails, agents can BCC you or you may leverage your own email tracking and logging software in conjunction. When Follow-up Email Templates is enabled, agents see a small envelope displayed in the Action tab toolbar. Click the icon to display the various template names and preview each. Select the template you would like to send to your customer and Tenfold will open your mailing application, allowing users to make final edits prior to sending.
