-
Channels Overview
Many popular messaging channels now enable brands to interact with their consumers using their preferred channel. For brands, creating a presence on these channels is key to building connections and creating prospects. LivePerson’s platform gives brands the ability to maintain this presence and effectively manage…
-
Social Channels Overview
In the emerging world of social media, it’s becoming increasingly costly and difficult for brands to manage their customer engagement at scale. Social Messaging extends Liveperson’s conversational commerce platform into the world of social media making it easier for brands to interact with consumers over Twitter, Facebook…
-
SMS Connector
The addition of SMS to LivePerson operations creates another gateway for messaging between brands and consumers. Brands can tap into the wide pool of consumers who prefer to use SMS as a form of communication and want to text with brands just like they would their friends and family. Brands planning to use Twilio for SMS…
-
Channel Overview
Introduction Apple Messages for Business enables brands to help customers resolve issues, schedule appointments, and make purchases or payments all within the Message app. Brands can leverage the rich features of Apple’s platforms to provide an integrated messaging experience that is branded, verified, encrypted and…
-
Channel Overview
Tap into the most popular consumer messaging channel on Earth. WhatsApp is popular in 104 countries around the world, making it an excellent channel for brands to adopt. The WhatsApp Business connector allows brands to communicate with consumers using their favorite messaging channel. With LivePerson, brands have access to…
-
Facebook
With over 2.4 billion monthly users and and billions of messages more being sent between people and businesses every month on Facebook, brands need tools to manage these interactions at scale. The Conversational Cloud seamlessly integrates with Facebook, offering brands the opportunity to reach consumers on one of the…
-
Complying with SMS Regulations
Introduction Mobile messaging is one of the most widely used means of consumer communication ever created. The simplicity and ubiquity of mobile messaging has enabled it to flourish as a consumer-to-consumer communication channel that offers unique benefits to brands looking to engage their customers on their mobile…
-
Setup Guide
Apple Messages for Business readiness Prior to getting started with Apple Messages for Business, we encourage you to assess if this is the correct solution for your business. The following Messages for Business Readiness Review is a quick questionnaire that you can submit to the LivePerson and Apple teams to help you…
-
Setup Guide
The following instructions will guide you through connecting WhatsApp Business to the Conversational Cloud. Please observe the requirements carefully. If you have any questions, please create a ticket here. Requirements: You must have a verified Meta Business. To learn more about business verification click here. In case…
-
Instagram
Instagram is one of the fastest-growing social media platforms, and businesses use it extensively as a powerful marketing tool to expand the presence and visibility of their products and services. Over the last year, the total number of daily conversations between people and businesses on Messenger and Instagram grew by…