Release Date | Version | Prod Package | Sandbox Package | Details |
Jan, 2025 | 5.3.34 | Fix release | Fix release | Stability improvements and fix for potential duplicate task creation |
Nov, 2024 | 5.3.32 | Feature release | Feature release | Performance and stability improvements, especially about session stability. Introduces Advanced Matching, enabling new ways of customizing matching behaviour (off by default). |
Sep, 2024
| 5.3.30 | Feature release | Feature release | Support for custom away states, added UI configuration options and overall performance improvements. |
Jul, 2024 | 5.329 | Feature release | Feature release |
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Jun, 2024 | 5.328 | Salesforce hot fix | Salesforce hot fix | Conversation Details Not Found for Rollover interaction
Transfer matched state during skill based transfer
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Jun, 2024 | 5.327 | Salesforce hot fix | Salesforce hot fix | [Aura Component] SSO Result Page Not Found
Text wrapping with predefined content message
Rich formatting option for web conversations
Duplicate conversation records being logged to Salesforce
Resume Conversation freezes the app
Hyperlink Option should not be shown for certain channels
Rich Text: Extra div tags and periods being added upon copying and pasting plain texts |
May, 2024 | 5.326 | Feature Release | Feature Release | Release Notes
Advanced Workflow - Open CRMURL and OpenCRMflow support |
Apr, 2024 | 5.325 | Salesforce hot fix | Salesforce hot fix | Matched record state upon agent transfers
SLA timer correction upon transfer to another agent |
Apr, 2024 | 5.324 | Salesforce hot fix | Salesforce hot fix | Conversation's matched record state is now retained when its transferred to agents
Predefined content are now scrollable
Advanced Workflow triggers now run after relateInteractionFromEngagementAttr even with unmatched contacts/leads/accounts |
Mar, 2024 | 5.323 | Salesforce hot fix | Salesforce hot fix | Blank messages being displayed upon accepting the conversation
Delays when accessing a proactive message
Integration User: Ability to login with credentials when allow SSO is enabled |
Feb, 2024 | 5.322 | Salesforce hot fix | Salesforce hot fix | Allow agents to use rich formats for text.
Ability to create the case/opportunity with the lightening component. |
Jan, 2024 | 5.321 | Salesforce hot fix | Salesforce hot fix | Reporting - agent stats in Analytics Builder dashboard |
Jan, 2024 | 5.320 | Salesforce hot fix | Salesforce hot fix | All the categories under Predefined content were being displayed vs the specific ones associated with the skill
Rollover
- For conversations initiated from Roll Over account, Skills/ Agents were not listed for transferring a conversation while clicking on Transfer conversation.
- Available predefined content was not clickable / usable for rollover
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Dec, 2023 | 5.318 | Salesforce hot fix | Salesforce hot fix | - The age field is listed as [object Object] in Personal Info
- Predefined content unable to load the agent name in predefined content ProActive - Closed Proactive conversation doesnt have sender info - inconsistent
- Agent analytics - Agent Login Analytics in Analytics Builder or Data Transporter
- Advanced Workflow: resource is not opened in Salesforce after accepting the conversation
- Predefined contents are not text wrapped in agent console.
- Disabled predefined content shown in agent messaging console
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Dec, 2023 | 5.317 | Salesforce hot fix | Salesforce hot fix | Lag in UI for matching records |
Nov, 2023 | 5.315 | Salesforce hot fix | Salesforce hot fix | Transcript missing for Previous Conversations consumer had with other Agents |
Nov, 2023 | 5.314 | Salesforce hot fix | Salesforce hot fix | Agent session, honor the Conversational Cloud UI app timeout value |
Nov, 2023 | 5.313 | Salesforce hot fix | Salesforce hot fix | Cannot read properties of "undefined" in note dispositions |
Nov, 2023 | 5.312 | Salesforce secure forms and structured content | Salesforce secure forms and structured content | Secure Forms & Viewing Structured Content |
Oct 2023 | 5.311 | Salesforce Connector Aura Component | Salesforce Connector Aura Component | LivePerson can now be decoupled from the Salesforce Open CTI call center and can be installed as a lightening component. |
Sep 2023 | 5.310 | Salesforce Connector GDPR Support | Salesforce Connector GDPR Support | GDPR EU user experience |
Aug 2023 | 5.39 | Salesforce Password Reset support | Salesforce Password Reset support | Prompt the user when the password is expired |
July 2023 | 5.38 | Salesforce Connector minor fixes | Salesforce Connector minor fixes | Certain SDE's were not getting populated as expected. This has been corrected in this version. This also allows the ability to save dispositions with custom modules for rollover conversations. |
June 2023 | 5.37 | Salesforce Connector Rollover Conversation support | Salesforce Connector Rollover Conversation support | Accepting and handling rollover conversations is now available in this package. Please note this does not rollback support. |
June 2023 | 5.36 | Salesforce Connector Open Related Resource support | Salesforce Connector Open Related Resource support | Ability to open a related resource such as a case or an opportunity that has been passed in the SDE of the Conversation. |
May 2023 | 5.35 | Salesforce Connector with SSO | Salesforce Connector with SSO | Now introducing SSO as part of this package. This also includes all the features from the Salesforce Connector Deep rooted integration. |
April 2023 | 5.34 | Salesforce Connector Deep rooted integration | Salesforce Connector Deep rooted integration | This includes deep bi-directional data integration between Salesforce and LivePerson Platform and features such as Basic Matching, Activity logging for interactions, Auto-pop of matched records, Dispositions, Relating Cases/Opportunities, Notes and Follow up tasks and Data Memorialization. |
May 2022 | 5.33 | Salesforce Connector EA Version | Salesforce Connector EA Version | This includes LivePerson Agent Workspace functionality whereby agents can login to Salesforce and directly engage with customers easily managing tasks like: accept incoming conversations across different messaging channels, seamlessly resolve customer issues & escalate/transfer conversations to other human/bot agents. |