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@Mention
Important If you are experiencing issues with you @mention functionality, refer to the Tenfold Services IP Address/Domain Allow-list to verify that the appropriate IP Addresses and Domains have been added to your network's allow-list. Use @Mention to share notes with colleagues Type up your notes then use the @ sign to…
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Advanced Workflow
Advanced Workflow The Advanced Workflow feature, configured in Dashboard, makes it possible to pop up certain CRM pages or launch specific URLs when particular trigger conditions are met. The Launcher feature uses workflow options to configure handy web links in the Tenfold UI for easy access. In this section * Use…
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Agent Goal
Encourage agent productivity Use the Agent Goals feature to help keep your team motivated to meet and exceed expectations by setting and displaying target metrics in the Tenfold Analytics dashboard. After enabling Agent Goals, you can visit the Analytics tab in your dashboard and find links to additional analytics in the…
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Agent Status
Clearly display agent availability Use Tenfold Agent Status to help manage the status of your Tenflold users across the CRM and PBX. With this feature enabled, agents can quickly and easily toggle between "available" and "unavailable" states from a dropdown menu in the Tenfold UI. Agent Status is located in the Tenfold…
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Analytics - Additional Resources
In this section * Export the “All Calls” Analytics report * Display Tenfold Analytics tab in Salesforce * Display Analytics on a big-screen TV * Configure Analytics
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Audit Logs
Enable the Audit Logs feature to track changes and actions in the Tenfold Dashboard. You can review these reports in the Audit Logs Tab. If your team has multiple Tenfold administrators accessing your Dashboard, turn this feature on to help with change management. Audit Logs details It is not unusual to grant Admin…
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Cases and Opportunities in Tenfold
Enabling Cases and Opportunities allows your users to link their customer calls to existing (open or closed) cases or create a new case or opportunity while on the phone with the customer. All cases and opportunities are listed conveniently under the suitcase and binoculars icons in your Tenfold UI, with a case or…
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Cisco UCM TCC integration guide
PBX type:On premiseTenfold integration type:TCC CCS (with limitations) TCC version support:* Linux * Windows Supported CCS version:32-bit Windows NOTE: Always use the 32-bit version of CCS for Cisco UCM, even for 64-bit Windows systems. Audience This document is written for customers and prospective customers interested in…
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Click to Dial extensions checklist for Nextiva
Overview: This article explains the additional extensions that may be needed for Nextiva users. Nextiva users often need more than one extension assigned. The number of extensions depends on the number of devices configured for each Nextiva user. Before you can use your Nextiva devices with Tenfold Click to Dial, first…
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Click to Dial extensions checklist for Nextiva
Overview: This article explains the additional extensions that may be needed for Nextiva users. Nextiva users often need more than one extension assigned. The number of extensions depends on the number of devices configured for each Nextiva user. Before you can use your Nextiva devices with Tenfold Click to Dial, first…