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SMS Connector
The addition of SMS to LivePerson operations creates another gateway for messaging between brands and consumers. Brands can tap into the wide pool of consumers who prefer to use SMS as a form of communication and want to text with brands just like they would their friends and family. Brands planning to use Twilio for SMS…
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Add Messaging to your Mobile App
The following article describes the steps you need to take in order to add Web Messaging buttons and banners to your mobile app. For additional information on setting up your messaging program as a whole, including agent experience and operations, see Getting started with messaging. If you're looking to quickly get started…
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Channel Overview
Introduction Apple Messages for Business enables brands to help customers resolve issues, schedule appointments, and make purchases or payments all within the Message app. Brands can leverage the rich features of Apple’s platforms to provide an integrated messaging experience that is branded, verified, encrypted and…
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Channels Overview
Many popular messaging channels now enable brands to interact with their consumers using their preferred channel. For brands, creating a presence on these channels is key to building connections and creating prospects. LivePerson’s platform gives brands the ability to maintain this presence and effectively manage…
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Add Web Messaging to your Website
Brands can better target their consumers by adding engagements to their website that invite consumers to start messaging. By creating and managing these buttons and banners through LivePerson’s platform, they can choose what users to target based on engagement attributes or entry points and route them to the desired skill.…
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Channel Overview
Tap into the most popular consumer messaging channel on Earth. WhatsApp is popular in 104 countries around the world, making it an excellent channel for brands to adopt. The WhatsApp Business connector allows brands to communicate with consumers using their favorite messaging channel. With LivePerson, brands have access to…
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Social Channels Overview
In the emerging world of social media, it’s becoming increasingly costly and difficult for brands to manage their customer engagement at scale. Social Messaging extends Liveperson’s conversational commerce platform into the world of social media making it easier for brands to interact with consumers over Twitter, Facebook…
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Authenticated Web Messaging
The following document guides you through creating authenticated Web Messaging. To complete your Web Messaging program, you may also use: Getting started with Web Messaging Adding Web Messaging to your website Why use authentication? Authenticated customer information increases the security of the communication as the…
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Complying with SMS Regulations
Introduction Mobile messaging is one of the most widely used means of consumer communication ever created. The simplicity and ubiquity of mobile messaging has enabled it to flourish as a consumer-to-consumer communication channel that offers unique benefits to brands looking to engage their customers on their mobile…
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Setup Guide
Apple Messages for Business readiness Prior to getting started with Apple Messages for Business, we encourage you to assess if this is the correct solution for your business. The following Messages for Business Readiness Review is a quick questionnaire that you can submit to the LivePerson and Apple teams to help you…