-
Automatic Messages Overview
Use Automatic Messages to manage consumer expectations as they await an agent response while saving your agents time and effort. Automatic, or system, messages are messages that are triggered automatically during a chat or messaging conversation to inform visitors of the status of the conversation. The messages appear to…
-
Automatic Mssages Configuration
Overview Automatic, or system, messages are predefined messages that are presented automatically in the Engagement Window during a conversation to provide contextual information to consumers about the status of the conversation. Their purpose is to gain the consumer’s trust in the messaging channel, by setting expectations…
-
Automatic Message - Smart Control
Presenting our newest feature: "Smart Control" for Automatic Messages. This innovative tool empowers you to craft personalized automated messages for different customer scenarios, while also defining message frequency and repetition. With "Smart Messaging Control," you have the key to elevate your customer engagement,…