Description
Read Timestamp Visibility: Agents can now see the time a customer reads a message in the Agent Workspace. This goes beyond the current two blue ticks, offering more detailed insights for better decision-making during conversations.
Enhanced Agent Control: This feature helps agents avoid prematurely closing conversations by confirming that customers have had sufficient time to respond after reading a message.
Efficient Customer Engagement: With access to the read timestamp, agents can better time their follow-ups, contributing to a smoother and more responsive interaction.
Related Links
For Release Notes, click here
Status
Live
