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SMS Connector
The addition of SMS to LivePerson operations creates another gateway for messaging between brands and consumers. Brands can tap into the wide pool of consumers who prefer to use SMS as a form of communication and want to text with brands just like they would their friends and family. Brands planning to use Twilio for SMS…
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Complying with SMS Regulations
Introduction Mobile messaging is one of the most widely used means of consumer communication ever created. The simplicity and ubiquity of mobile messaging has enabled it to flourish as a consumer-to-consumer communication channel that offers unique benefits to brands looking to engage their customers on their mobile…
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SMS Best Practices
Preventing network filtering for outbound and IVR entry-points Brands in North America will need to purchase short-codes instead of regular long-code phone numbers if sending outbound SMS from an IVR or partner tool. This is to prevent 'Carrier Filtering' (a process where networks block long-code numbers if they are used…
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Using SMS with Twilio
TBD
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Twilio SMS Setup Guide
TBD