Communication Channels

Social Actions Permissions Management
Description This feature will provide brands with granular control over which agents have access to more sensitive Social Messaging functions: Social Moderation: Administrators will be able to specify which user groups have access to delete, hide and unhide public messages within Meta channels. This will allow Brands to…
New Web Window Theme and Mobile Experience
Description Updated Look and Feel A new theme for the Web Messaging Window will feature a cleaner, modernized interface A taller, thinner window improves visibility of web content Modern default coloring schemes, customizable to a customer’s branding Updated transcript presentation provides higher information density…