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New Web Window Theme and Mobile Experience
Description Updated Look and Feel A new theme for the Web Messaging Window will feature a cleaner, modernized interface A taller, thinner window improves visibility of web content Modern default coloring schemes, customizable to a customer’s branding Updated transcript presentation provides higher information density…
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Social Actions Permissions Management
Description This feature will provide brands with granular control over which agents have access to more sensitive Social Messaging functions: Social Moderation: Administrators will be able to specify which user groups have access to delete, hide and unhide public messages within Meta channels. This will allow Brands to…