Description
Revolutionize your agent experience with Custom Predefined Content. This powerful addition empowers agents to create and store their personalized, predefined phrases, ensuring quick access to the best content.
Key Features:
- Personalized PDC Storage: Agents can now create and save predefined content, tailoring responses to their unique communication style and customer interactions in messaging scenarios.
- Custom Category: A dedicated Custom category is introduced, exclusively storing the personalized PDC items on the logged-in user level. This means agents can effortlessly access their saved phrases with a simple click, eliminating the need to repeatedly type commonly used responses.
- Seamless User Experience: The intuitive interface ensures a seamless user experience within the messaging platform. Agents can easily manage, edit, and delete their personalized PDC items within the Custom category, promoting efficiency and flexibility in messaging conversations.
- Enhanced Productivity: By allowing agents to use their own customized predefined content in messaging, the feature enhances productivity, reduces response time, and ensures a more engaging and personalized customer interaction.
Revolutionize your agent experience with Custom Predefined Content – providing a personalized touch to customer communication and significantly improving overall efficiency in your customer support operations. Stay ahead of the curve and empower your team with tools designed to meet their unique needs!
Related Links
For more information, click here. Click here for Release notes
Status
Live
