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LivePerson's Agent App
LivePerson's Agent App - Agents and Managers can seamlessly track conversations and empower brands like never before. Description LivePerson presents new Agent App - Agents and Managers can seamlessly track conversations and empower brands like never before. Highlights Modern Design Available in iOS and Android Enablement…
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AI Assistance for Human Agents
Description Orchestrate more effective Copilot Assist programs with the ability to tactically deploy KBs and Prompt instructions for specific skills, groups, and profiles Match the best KB Content and optimize retrieval strategies for each scenario to improve relevance and usage rates. Configure specific prompts to better…
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Omnichannel Workforce Management
Description Determine your staffing needs with AI powered tools Forecast future conversation volumes Capacity planning to optimize overall staffing levels Detect scheduling issues that are driving decreased performance Show the impact of shifting channels to digital and automation Status Planned
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Transfer Conversation by Agent
Description Pagination Added: The Transfer tab now includes pagination controls, allowing agents to navigate through a large number of transfer options efficiently. Search Capability: Agents can now use a search bar to find specific agents in transfer options, enhancing ease of use and reducing time spent finding relevant…
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Unified Agent Workspace for Email
Description Digitize your email channel within a modern omnichannel agent interface. Seamless and consistent experience across all channels Improved efficiency, reducing training costs and operational complexity Advanced AI tools for smarter decision-making Status Planned
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Unified Agent Workspace for Voice & Messaging
Description Digitize your existing voice channel within a modern omnichannel agent interface. Seamless and consistent experience across voice and messaging Improved efficiency, reducing training costs and operational complexity Advanced AI tools for smarter decision-making Innovation without forsaking prior investments by…