New updates: Social Messaging
➡️ Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.
🛑 The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.
Social Messaging
Features
Moderation on Facebook and Instagram
On Facebook conversations, agents can hide, unhid, and delete consumer comments made on brand posts right from within the Agent Workspace.
On Instagram conversations, agents can hide, unhide and delete consumer comments made on brand posts and reels. These actions for moderation are accessible from the drop down menu presented when a message is hovered over.
The updates from moderation are reflected in the UI with the original message bubble modifying along with a relevant notifier in the transcript area as shown below.
Facebook & Instagram moderation actions
