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LivePerson's Agent App
LivePerson's Agent App - Agents and Managers can seamlessly track conversations and empower brands like never before. Description LivePerson presents new Agent App - Agents and Managers can seamlessly track conversations and empower brands like never before. Highlights Modern Design Available in iOS and Android Enablement…
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Bring Your Own LLM Enhancements
TBD
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Agent Assist/Co-pilot Effectiveness Dashboard
TBD
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New Web Window Theme and Mobile Experience
Description Updated Look and Feel A new theme for the Web Messaging Window will feature a cleaner, modernized interface A taller, thinner window improves visibility of web content Modern default coloring schemes, customizable to a customer’s branding Updated transcript presentation provides higher information density…
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AI Studio
Description AI Studio is a sophisticated environment for building, testing, and tuning Generative AI capabilities and models. This initiative allows LivePerson to rapidly develop and refine cutting-edge capabilities tailored to complex enterprise needs. We've focused on building features like Prompt-Chaining Flow Building…
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AI Assistance for Human Agents
Description Orchestrate more effective Copilot Assist programs with the ability to tactically deploy KBs and Prompt instructions for specific skills, groups, and profiles Match the best KB Content and optimize retrieval strategies for each scenario to improve relevance and usage rates. Configure specific prompts to better…
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Prompt Library Enhancements
TBD
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Analytics Studio Updates
TBD
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Improved Hallucination Handling for Safer GenAI Implementations
Description LivePerson are improving the scoop of hallucination detection so it can detect any answer that is not grounded in KB content. This is an improvement over the current system which only check for non supported email addresses, phone numbers, and URLs. Related Links Link to documentation Status Planned
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Social Actions Permissions Management
Description This feature will provide brands with granular control over which agents have access to more sensitive Social Messaging functions: Social Moderation: Administrators will be able to specify which user groups have access to delete, hide and unhide public messages within Meta channels. This will allow Brands to…