Description
Smart Controls for Consumer Non-Responsive Auto Messages enhance our automated messaging capabilities by intelligently handling customer interactions. Brands can now configure multiple automatic messages for distinct customer touchpoints, allowing for specific messages tailored to each situation. Customize the frequency of these messages to ensure they are timely and relevant, and set the number of times an automatic message should repeat, providing full control over message repetition. These enhancements will maintain active communication by dynamically adjusting message delivery based on customer responsiveness, automate follow-ups with precision to improve responsiveness and support efficient issue resolution, and deliver personalized messages that resonate with customers' interaction patterns, enhancing satisfaction and loyalty.
Related Links
For Release Notes, click here.
Status
Live
