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January 12, 2022
Support for KakaoTalk, and more ➡️ Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features. 🛑 The timing and scope of these features or…
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February 9, 2022
Third-Party Bots, Conversation Assist and more ➡️ Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features. 🛑 The timing and scope of these…
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February 16, 2022
Knowledge Center design, Connector updates, and more ➡️ Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features. 🛑 The timing and scope of these…
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February 23, 2022
Viber Connector updates, Connect to Messaging ➡️ Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features. 🛑 The timing and scope of these…
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March 2, 2022
Conversation Builder and KnowledgeAI ➡️ Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features. 🛑 The timing and scope of these features or…
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March 9, 2022
Enhancements for Proactive, Line Connector, Agent Workspace, KnowledgeAI, Knowledge Center 2.1 and more Proactive Messaging Enhancements Outbound Reporting API now supports filtering by message status, i.e. read, failed, and includes consumer Id as an additional attribute in the response payload. Two new enhancements for…
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March 16, 2022
Enhancements to Messaging Interactions, Intent Manager, Apple Messages for Business, User and Skills, and more Messaging Interactions API Enhancements Update Messaging History Conversations’ end date behavior The Messaging History API allows users to filter conversations using the conversation end date. The existing…
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March 17, 2022
Conversation Builder and KnowledgeAI ➡️ Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features. 🛑 The timing and scope of these features or…
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March 23, 2022
Enhancements to Management Console, Analytics Builder, Knowledge Center and more ➡️ Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.…
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March 30, 2022
New Workforce Management metrics & APIs ➡️ Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features. 🛑 The timing and scope of these features or…