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Picture-in-Picture mode for Voice and Video calls - App Messaging
Description The Mobile SDK will soon support Picture-in-Picture (PiP) mode for voice and video calls. With PiP mode active, customers in a video call are able to view and interact with the messaging conversation while their call is active. While in PiP mode customers will have access to fast actions including: Flip camera…
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Send Proactive messages to In-app channel from the Proactive Web Tool UI
Description Brands can now send proactive campaigns to the in-app channel using the Proactive Web tool, a capability that was previously only available through Proactive APIs. In addition, consumers will now see proactive messages when they open the chat, even if they miss or disable push notifications. Supported in iOS…
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WhatsApp updates including support for reactions, sign up journeys, customization for appointment booking
Description 1. Emoji Selection: Users can choose from a set of emojis to react to messages, including popular options like thumbs up, heart, and laughter. 2. Long Press to React: Simply long-press on a message to bring up the emoji selection menu for quick reactions. 3. Visible Reactions: Reactions are displayed next to…
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Transcript Downloads for Web Messaging
Description Currently brands can configure their engagement window to provide users with the ability to print their conversation transcripts. A new option will be provided that allows users to download the files directly to their device, simplifying their ability to obtain a local hard copy of their transcript. Related…
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Distinct Chat Bubble Colors for Human vs Bots in the Mobile SDK
Description This update introduces the capability to easily distinguish between bot messages and human agent messages through distinct chat bubble colors. Multiple branding configurations are available, allowing companies to customize the chat interface to align with their brand identity while providing this visual…
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Welcome Message for In-App
Description This update allows brands to include deep links in the In-App Welcome Message, giving consumers a more interactive and connected experience. With this feature, the In-App SDK also provides a callback when a deep link is clicked, enabling brands to track interactions seamlessly. Benefits This enhancement…
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Proactive to InApp to support for deep links/URLs
Description Enhancements to the In-App messaging experience now include support for deep links, allowing brands to send direct URLs within proactive messages to guide users seamlessly to specific app content. The In-App SDK has been updated to provide a callback function whenever a deep link is clicked, enabling smoother…
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Configure Guided-Only Experience with Bot & Engagement Window
Description The Guided-Only Experience with Bot & Engagement Window feature enables brands to lock the text input field when certain Structured Content is presented, guiding users to respond with one of the provided options instead of allowing free-form responses. This structured approach helps ensure that user…
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Structured Content Enhancements
Description The goal of this feature is to guide the user to respond only with latest Structured Content that was sent by the agent, as opposed to allowing the selection of old Structured Content. This will allow Brands to build highly structured bot conversations that guide users through specific flows. Related Links…