-
Reporting Metrics
The Conversational Cloud uses a large amount of metrics to provide insightful and detailed reporting. The Analytics Builder offers brands ready-made dashboards reflecting historic data drawn from their LivePerson Conversational Cloud account activity. These dashboards allow brands to monitor and optimize contact center…
-
Introducing MCS on Report Center
Introduction MCS on Report Center (RC) aims to consolidate many analytics and reporting use cases from the MCS Toolkit into a single framework. We aim to deliver RC with consolidated MCS use cases that our brands utilize. RC will include concepts and data points of Meaningful Conversation Score (MCS). MCS is an automatic,…