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The LivePerson Conversational Cloud
LivePerson’s Conversational AI revolutionizes the customer-brand relationship by allowing brands to create meaningful, personalized connections with customers - whenever they need and wherever they are - all while delivering real business outcomes. Using the power of AI and machine learning, our natural language…
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Web Messaging Quick Start
Set up Web Messaging between the Conversational Cloud and your website. Tip: You can also test the Web Messaging experience without adding the Web Tag to your site by using this tool and inputting your account number. Step 1: Get the Web Tag To obtain your Web Tag, login to the Conversational Cloud and click on your avatar…
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Conversation Builder Quick Start
Create a "Hello World" bot using LivePerson Conversation Builder. Step 1: Log in and access Conversation Builder Log into the Conversational Cloud. Open the menu on the left side of the page, and select Automate > Conversation Builder. Step 2: Create a "Hello World" Messaging bot 1 - In Conversation Builder, click New…
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Getting Started with Messaging
Managing brand-to-consumer conversations on messaging LivePerson is the most advanced platform for any size organization, offering a slew of customization capabilities. To ensure you are getting the most out of messaging, review how to manage a contact center that messages, and develop and set up your preferences in three…
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Facebook Messenger Setup Guide
Connect Facebook Messenger to the Conversational Cloud. Requirements: You must have a Facebook Page and admin rights to that page. If you don’t have one, click here. Download the Facebook Messenger App: iOS / Android. Step 1: Setup Facebook Messenger as a data source Login to the Conversational Cloud and click on…
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Getting Started with Live Chat
To get started, access LivePerson using this link: https://authentication.liveperson.net/ LivePerson recommends using messaging over chat as messaging allows customers to interact with brands at their own time and convenience. Using the Conversational Cloud, brands can start messaging very quickly with minimal set up using…
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Instagram Setup Guide
Connect Instagram to the Conversational Cloud. Requirements: You must have an Instagram account that is connected to a Facebook Business page. The Instagram account must be a business account. The Instagram account must allow "Access to Messages". This setting can be found in the Instagram app under "Settings" -> "Privacy"…
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Getting Started with Bots
Want to take the quickest route to building your first bot? Try the LivePerson Conversation Builder quick start tutorial. Step 1: Create conversation playbook Work with your brand’s design experts or LivePerson's conversational design experts to define a bot strategy and map out the use cases and flows you’d like the bot…
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Twilio SMS Setup Guide
For brands, creating a presence on the channels used by their consumers is key to building connections and creating prospects. Our self-serve on-boarding process for the SMS connector means brands can quickly and easily add this channel to their operations. Brands now have the option to generate a Twilio SMS number…
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Getting Started with Proactive Messaging
What is Proactive Messaging? LivePerson’s Proactive Messaging feature allows brands to engage in two-way conversations with their consumers by creating targeted outbound campaigns using rich channels. Consumer responses are routed into the Agent Workspace, where conversations can be handled by humans, automation, or a…