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Test your Web Messaging Experience
With the Conversational Cloud, you can create a custom Web Messaging experience that matches the look and feel of your brand. You design this experience in the Campaign Builder, where you can customize and manage your messaging engagements and window. You can test the experience that you’ve created before you add the Web…
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Add the LivePerson Tag to your Website
To use LivePerson's web chat or Web Messaging, you must first place the Conversational Cloud Web Tag on your website. The tag allows brands to identify and monitor visitors on their website, empowering agents to engage with visitors based upon real-time behaviors and maintain continuous conversations with visitors as they…
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Getting Started with Intents
The vision of the intent-driven business is to fundamentally change how brands understand and act on what their consumers want and need—not through proxies like website click patterns—but with consumers’ own intents. LivePerson’s Intent Manager allows you to do this. And you can get up and running very quickly with…
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Getting Started with Proactive Messaging
What is Proactive Messaging? LivePerson’s Proactive Messaging feature allows brands to engage in two-way conversations with their consumers by creating targeted outbound campaigns using rich channels. Consumer responses are routed into the Agent Workspace, where conversations can be handled by humans, automation, or a…
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Getting Started with Bots
Want to take the quickest route to building your first bot? Try the LivePerson Conversation Builder quick start tutorial. Step 1: Create conversation playbook Work with your brand’s design experts or LivePerson's conversational design experts to define a bot strategy and map out the use cases and flows you’d like the bot…
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Getting Started with Live Chat
To get started, access LivePerson using this link: https://authentication.liveperson.net/ LivePerson recommends using messaging over chat as messaging allows customers to interact with brands at their own time and convenience. Using the Conversational Cloud, brands can start messaging very quickly with minimal set up using…
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Getting Started with Messaging
Managing brand-to-consumer conversations on messaging LivePerson is the most advanced platform for any size organization, offering a slew of customization capabilities. To ensure you are getting the most out of messaging, review how to manage a contact center that messages, and develop and set up your preferences in three…
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The LivePerson Conversational Cloud
LivePerson’s Conversational AI revolutionizes the customer-brand relationship by allowing brands to create meaningful, personalized connections with customers - whenever they need and wherever they are - all while delivering real business outcomes. Using the power of AI and machine learning, our natural language…