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Report Center APIs (EA)
Description New Report Center APIs These APIs enable brands to export aggregated metrics across various dimensions from the Report Center, providing a comprehensive overview of the brand’s metrics at different levels. We offer two APIs: Aggregated Metrics API: This API allows users to analyze aggregated metrics across…
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Bot and WFM Metrics to Report Center
Description Reporting Bot Analytics (BA) and Work Force Management (WFM) data is intended to provide real-time data on your bots and work-force. You can use the data to understand bot/agent activities and thereby determine effectiveness and efficiency. BA and WFM metrics available can be divided in a few different…