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Voice Bots
Voice bots or virtual assistants are a powerful way to engage with your consumers through communication that is utterly effortless and natural to them. And there are so many reasons to love them. Advantages to consumers Convenience: Let consumers perform tasks hands-free and without the need for physical input. This is…
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Bullhorn (Non-embedded)
Bullhorn CRM In this section: Configure the Tenfold integration for Bullhorn Tenfold for Bullhorn user guide Note: As of 11/10/23 - Bullhorn Requirement: *Bullhorn clientId and clientSecret is required prior to integration. Initially when you subscribed to Bullhorn, you received an email with clientID and client Secret.…
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Introduction & Prerequisites
Introduction Want to make use of Voice AI in your automation solution without overhauling your contact center? You can. Integrating your contact center with Conversational Cloud has never been easier. With the native integration in Conversation Builder, you can easily transfer automated calls (with voice bots)to your…
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Manage Phone Numbers
Introduction A Voice bot needs a phone number that it can use for automated conversations with consumers. So, this article provides info on how to manage the phone numbers used in your Voice solution. If you have an SMS messaging program with LivePerson, currently it isn’t possible to use the same phone number for a Voice…
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Tenfold Cloud Connect (TCC) Release Notes
Here you will find the related links for download and install of the Tenfold TCC Application. For instructions on updating, see Update Tenfold. Click the release notes pages to access version-specific information on Tenfold TCC releases. The most recent version appears at the top of the list. Downloads and installation…
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Microsoft Dynamics (Channel Integration Framework - CIF)
In this section: Microsoft Dynamics integration guide Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1) Install Omnichannel for Customer Service on MS Dynamics via Channel Integration Framework (CIF v2) Connect Microsoft Dynamics to Tenfold MS Dynamics OAuth and Application User…
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Transfer Voicebot Calls to Contact Center
Transfer voice bot calls to contact center To transfer voice bot calls to your contact center, you need to configure your Conversation Builder voice bot using the native integration. For more information, please see the developer documentation here: Conversation Builder - Transfer Call Integration. SIP Transfer For…
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Voice Setting
Introduction You can now enable specific voice settings in one central place. This includes the call recording, redaction and analytics. Call recording and redaction settings If this setting is enabled, then calls are stored for up to 30 days. For redaction and to retain call recordings beyond 30 days, you can select the…
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Tenfold UI Release Notes
Here you will find the related links for download and install of the Tenfold Application. Click the release notes pages to access version-specific information on Tenfold UI releases. The most recent UI version appears at the top of the list. Downloads and installation links are included with the release notes. In this…
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Audio Repository
Introduction You can configure your account-level voice settings per locale and upload your own audio cues. Voice settings Brand admins can configure account-level preferences for the voice, tone, rate, and pitch per locale. These settings are inherited by the bot as the default voice. 1 - Log into Conversation Cloud. 2 -…