-
Voice Bot Analytics
Use the Bot Analytics application to evaluate the performance and effectiveness of your Voice bots. All of the insightful analytics that are available for Messaging bots are also available for Voice bots. Notably, this also means that every closed conversation with a Voice bot gets a Meaningful Automated Conversation…
-
Audio Repository
Introduction You can configure your account-level voice settings per locale and upload your own audio cues. Voice settings Brand admins can configure account-level preferences for the voice, tone, rate, and pitch per locale. These settings are inherited by the bot as the default voice. 1 - Log into Conversation Cloud. 2 -…
-
Voice Setting
Introduction You can now enable specific voice settings in one central place. This includes the call recording, redaction and analytics. Call recording and redaction settings If this setting is enabled, then calls are stored for up to 30 days. For redaction and to retain call recordings beyond 30 days, you can select the…
-
Manage Phone Numbers
Introduction A Voice bot needs a phone number that it can use for automated conversations with consumers. So, this article provides info on how to manage the phone numbers used in your Voice solution. If you have an SMS messaging program with LivePerson, currently it isn’t possible to use the same phone number for a Voice…
-
Voice Bots
Voice bots or virtual assistants are a powerful way to engage with your consumers through communication that is utterly effortless and natural to them. And there are so many reasons to love them. Advantages to consumers Convenience: Let consumers perform tasks hands-free and without the need for physical input. This is…