Tenfold Release Guide
Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold.
Update Release notes
Released 8 June, 2023
Tenfold Cloud Connect (TCC) hardware and network requirements
Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux
Install Tenfold Cloud Connect (TCC) for Windows
Downloads
RPM packages
Windows installer
General improvements
- TF-18473: Added new capability to ensure support of Handover after hold for integrations that are able to support this scenario (not supported on Avaya AES).
Phone system-specific improvements
Cisco UCCE Finesse
- SUS-2149: Resolved issue where Agent Directory using Cisco PhoneBooks was not working after upgrading to TCC 5.19.0
Cisco UCM
- TF-18773: Fixed an issue where the wrong direction was being set in cases where the LastRedirectedAddress field is not empty in Cisco UCM events.
Known Issues
TF-18960: Avaya AES agents are unable to log in when agentlogin property is populated in the TCC config.properties. Recommendation is to install TCC 5.22.0 or later.
If you need any assistance completing these steps or if you encounter any trouble, please reach out to our Support Team.