Description
The 'Transfer & Event Audit Trail' feature has been improved to better support agent identification and conversation tracking. These enhancements ensure more precise and more comprehensive audit trails.
Key Enhancements:
- Full Agent Names Displayed: The audit trail now includes agents' first and last names, facilitating accurate identification.
- Closure Events Detailed: The audit trail now specifies whether a conversation was closed by an agent, consumer, or system.
- Self Serve: Enjoy the flexibility to activate or deactivate feature based on your specific needs. Toggle settings effortlessly to align with your workflow preferences & choose whether to display audit events in the transcripts.
Related Links
Release Notes for Transfer & Event Audit Trail - click here.
Release Notes for Transfer & Event Audit Trail Self Serve - click here
Status
Live
