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Overview
The Agent Workspace is designed to handle multiple channels of conversation at scale asynchronously, taking into account all of the features that were developed especially for messaging. The workspace design is designed for omnichannel customer engagement operations, with the conversation list and incoming conversations…
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Conversation Copilot
Conversation Copilot is a AI-powered set of tools, designed to help agents provide exceptional customer experiences. With its advanced features, Conversation Copilot can assist agents in resolving customer issues, improving their communication skills, and delivering personalized interactions that meet customer needs. FAQ…
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Predefined Content Overview
Predefined content overviewSave time and energy by using predefined content Messaging Chat Updated:Jan 9, 20232 min read At any given time in your shift as an agent, you are expected to handle multiple conversations in a competent and efficient manner. By using the predefined content in your conversations, you can relieve…
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Configuration
The Agent Workspace is tailored to the needs of messaging agents and was designed using feedback and requests from hundreds of messaging agents. It is developed for an easy plug-and-play approach and requires little to no configuration. That being said, there are a few configurations that brands can elect to control for…
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User Guide
Workspace basics As an agent, your workspace is a centralized location for you to handle all of your conversations. When you log in to the Conversational Cloud, your workspace will open as the default homepage. Below are the main areas and tools you'll be using within the workspace for your daily messaging operations.…