-
OIDC SSO
Description The OIDC federation flow is initiated by the service provider (in LivePerson's case, by the Conversational Cloud). The Conversational Cloud redirects the user to authenticate using the brand's IdP, which redirects the user back to the Conversational Cloud with an OpenID Connect ID token that contains the…
-
Product Roadmap Test
LivePerson's Product Roadmap Welcome to LivePerson's digital product roadmap. Here you can find details about features we have released into the production environment, features we are committed to deliver, and progress on our strategic vision. Safe Harbor ➡️ The Product Roadmap is intended to outline our general product…
-
Bring Your Own LLM Enhancements
TBD
-
Agent Assist/Co-pilot Effectiveness Dashboard
TBD
-
AI Studio
Description AI Studio is a sophisticated environment for building, testing, and tuning Generative AI capabilities and models. This initiative allows LivePerson to rapidly develop and refine cutting-edge capabilities tailored to complex enterprise needs. We've focused on building features like Prompt-Chaining Flow Building…
-
New Web Window Theme and Mobile Experience
Description Updated Look and Feel A new theme for the Web Messaging Window will feature a cleaner, modernized interface A taller, thinner window improves visibility of web content Modern default coloring schemes, customizable to a customer’s branding Updated transcript presentation provides higher information density…
-
LivePerson's Agent App
LivePerson's Agent App - Agents and Managers can seamlessly track conversations and empower brands like never before. Description LivePerson presents new Agent App - Agents and Managers can seamlessly track conversations and empower brands like never before. Highlights Modern Design Available in iOS and Android Enablement…
-
Policy Builder
Description Key capabilities A policy-based system for orchestrating conversations between consumers and your human agents, LivePerson bots, and third-party bots. Out-of-the-box support for content moderation and AI Safety use cases. Out-of-the-box support for popular signals, such as conversation end, consumer sends…
-
Report Center APIs (EA)
Description New Report Center APIs These APIs enable brands to export aggregated metrics across various dimensions from the Report Center, providing a comprehensive overview of the brand’s metrics at different levels. We offer two APIs: Aggregated Metrics API: This API allows users to analyze aggregated metrics across…
-
Conversation Assist: Prompt Enhancements
Description In May, we introduced enhancements to LivePerson’s Prompt Library, enabling prompt engineers to better manage Conversational Cloud prompts. These updates are now also available in Conversation Assist. Additionally, we've added two new prompt settings: Max. tokens: Set the maximum number of output tokens from…