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Analytics [Tenfold]
* Export the “All Calls” Analytics report * Display Tenfold Analytics tab in Salesforce * Display Analytics on a big-screen TV * Configure Analytics
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Knowledge Center
Manage, Measure and Automate Consumer Conversations LivePerson's AI-powered Conversational Cloud helps brands build meaningful relationships with their consumers, while delivering real business outcomes. In the LivePerson Knowledge Center you can find user guides, tutorial videos, frequently asked questions, and more…
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Accessibility policy
Products and solutions for everyone Accessibility is the practice of making websites and products usable by as many people as possible. LivePerson is committed to making messaging inclusive and accessible to every consumer, allowing everyone to connect with the brands they love. Moreover, with conversational solutions,…
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Conversation Copilot
Conversation Copilot is a AI-powered set of tools, designed to help agents provide exceptional customer experiences. With its advanced features, Conversation Copilot can assist agents in resolving customer issues, improving their communication skills, and delivering personalized interactions that meet customer needs. ℹ️…
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Microsoft 0365 OAuth 2.0 Enablement
Configuration guide This document is a configuration guide for a brand admin to set up MS 0365 OAuth 2.0 (advanced authentication) on the Email Connect platform in Early Adopter (EA) Mode. Pre-requisites for MS 0365 enablement – EA Mode: * Connect with your LP CSM's to enable this feature. * You should set up test accounts…
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Asterisk
* Supported and unsupported Asterisk versions * No call recordings when using Click to Dial for Asterisk * Configure a multi-tenant Asterisk server to integrate with Tenfold * Cannot connect to Asterisk-based phone system * Install the Tenfold Asterisk Binary Connector * Asterisk Integration Setup Guide
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App Messaging FAQs
Configuring Messaging Q: How is Conversational Cloud messaging deployed on my app? A: The app owner integrates an SDK and uses its APIs to interface with the app. This creates a seamless and integrated experience for end-users. The SDK communicates with the Conversational Cloud in the background and facilitates a…
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Agent tools
Troubleshooting on questions relating to agent tools Visitors aren’t receiving messages from our agents; on the agent-side, sent messages are in red Cause: By design, agent messages that visitors didn’t receive are displayed in red text in the agent’s messaging window. Generally this is caused by network connectivity…
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Advanced security features
Protect your account and get peace of mind with these two powerful security features Multi-factor authentication (MFA) With multi-factor authentication, brands can protect their account by asking agents and LivePerson users to provide additional proof of their identity. Multi-factor authentication enhances security by…
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Channel Overview
Overview of Apple Messages for Business features and capabilities Introduction Apple Messages for Business enables brands to help customers resolve issues, schedule appointments, and make purchases or payments all within the Message app. Brands can leverage the rich features of Apple’s platforms to provide an integrated…