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Conversation Assist: Prompt Enhancements
Description In May, we introduced enhancements to LivePerson’s Prompt Library, enabling prompt engineers to better manage Conversational Cloud prompts. These updates are now also available in Conversation Assist. Additionally, we've added two new prompt settings: Max. tokens: Set the maximum number of output tokens from…
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Conversation Assist: Voice Enhancements
Description The following features are supported in voice conversations: Conversation Assist can offer answer recommendations to the agent based on the intent in the consumer’s utterance. The recommendations are based on the knowledge base-level configuration rules that you set up. (Bot recommendations aren’t supported.)…
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Conversation Assist: Recommendations Widget
Description In this release, we give you more control and flexibility regarding which of your agents see the On-Demand Recommendations widget. On the Settings page, there’s a new setting that lets you limit the widget’s visibility to specific skills. First turn on the widget. Then configure the new setting: To show the…