Description
Automated chat transcript sync is now available
Chat transcripts can now be synced automatically into Salesforce upon the close of the conversation. This can be enabled via the Salesforce widget onboarding experience in iHub.
Please note that the agents can link the case to the conversation, and this will added to the Salesforce Chat transcript object as well so that the Chat transcript can be accessed from within the context of the Case.
If Summarization is enabled on the account, we now have enhanced the LivePerson Conversation object with the AI Summary field. This will be updated with the last summary upon the close of the conversation.
Save agents time with the Contact/Case creation in the Salesforce Widget
With this release, you can now auto-populate certain fields with information from the SDE in LivePerson for the Contact/Case Creation. You may specify which specific fields and these will be auto-populated. There is configuration required in the iHub onboarding experience to ensure the fields are selected and mapped accordingly.
Related Links
For more information, here are the release notes
Status
Live