Description
What is it?
Analytics Studio combines and converts both voice and text conversations into rich actionable data within minutes for significantly deeper analysis.
Already delivered in 2024
- Omnichannel Dashboard
- Agent Operations metrics
- Duration and Response Time metrics
Coming soon
- Redesigned dashboard templates for Omnichannel, Messaging, and Voice
- New templates for Bot Tuning and Purchases
- Embed app in Conversational Cloud
Related Links
For more information, click here.
Status
Planned