Description
Conversation Autopilot instantly becomes an expert agent by ingesting and understanding your brand's existing content, such as their knowledge base articles, past interactions, and documents, to fuel powerful conversations that provide context-aware, secure, and up-to-date conversations across voice and messaging.
- Rapid deployment and reduced development time: Seamlessly ingests your content, cutting down development and effort for creating virtual assists compared to traditional conversational AI solutions
- Reduce operational cost and Increase efficiency: Increased coverage of your customer inquiries results in fewer escalations, allowing your agents to focus on more complex and higher-value tasks
- Increased CSAT: With a deep understanding of your content, deliver more accurate and relevant automated responses, resulting in better CX
This enables businesses to instantly get up and running with automated virtual conversations with their customers with rapid deployment and reduced development time. And by fueling more robust conversations with an increased scope of questions, businesses can contain more conversations to reduce operational costs and increase efficiency while increasing CSAT.
What does the feature enable the user to do?
Enables bots to automatically and dynamically generate contextually relevant responses that leverage knowledge base content, website, conversation history and other assets.
Outcomes Delivered
What are the expected results & outcomes?
- Improve containment with more relevant responses
- Improve CSAT/NPS with contextual and personalized conversation experience
- Reduce support/operation costs
- Improved agent productivity; faster response time for agents to focus on more complex inquiries
- Faster time to value
- Easier maintenance and updates
Related Links
For more information, click here.
Status
Live