Description
The conversations are measured with metrics like sentiment, silence, survey results, MCS, and NPS and tagged with customizable key events like conversation drivers, and competitor mentions. The data from each conversation is combined with the metadata of their customers so that each conversation can be tagged with meaningful information about the customer’s, agent’s, and bot’s behavior impacting an interaction’s outcome. Next, through a simple online configuration, this rich data is transformed and offered back to the customer in a relational data schema that customers can host in their own Snowflake, RedShift, Exasol, or other data management solutions. This approach provides clients with complete control and ownership of their data. Analytics Studio pairs all of this data with a complete suite of detailed Tableau dashboards which can be customized to fit the individual needs of each customer.
To increase speed to insight, Analytics Studio also offers a hosted version; because we understand that constraints on resources and priorities can often become bottlenecks to even the most promising projects. With this option, LivePerson does the hard work for you by managing the data warehouse, Tableau Server, and dashboard maintenance. This allows business users to get immediate answers from their data and begin reaping the ROI rewards.
Related Links
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Status
Live