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WhatsApp quick start
Connect with consumers on WhatsApp The following instructions will guide you through connecting WhatsApp Business to the Conversational Cloud. Please observe the requirements carefully. If you have any questions, please create a ticket here. Requirements: * You must have a verified Meta Business. To learn more about…
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Social Messaging user guide
Social Messaging extends Liveperson’s industry-leading conversational commerce platform, AI and automation capabilities, and multi-decade expertise in connecting brands with customers, into the world of social media. Please follow the instructions below to learn how more about using Social Messaging. Getting started Social…
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Yeastar MyPBX Integration
PBX type:API/CloudTenfold integration type:Unsupported To connect with MyPBX: * SSH into your MyPBX server. * The default username is root and the default password is ys123456. * ssh root@HOST * Note You may need to enable SSH through the MyPBX web interface. To enable SSH, go to System > LAN Settings. * Go to the…
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WFM Reports
Historical reports Note - The WFM reports data can only be compared to the source API which is listed under the source API column, there is no other report/API to compare the data to We have 4 WFM vendors(Verint, Calabrio, Nice, and Aspect (formerly Alvaria)), of which we’ve created an integration to pull reports from Data…
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WhatsApp Business
Tap into the most popular consumer messaging channel on Earth WhatsApp is popular in 104 countries around the world, making it an excellent channel for brands to adopt. The WhatsApp Business connector allows brands to communicate with consumers using their favorite messaging channel. With LivePerson, brands have access to…
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Hello World
This Quickstart tutorial gets you up and running with your first transcription and speech analytics. Hello, World The examples assume you have these prerequisites: * Your Bearer token * jq for working with JSON (see: :ref:A Quick Note on Tools <tools> for details) * curl (comes with most Linux systems, see: :ref:A Quick…
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Voice Link
Voice Link The Voice Link feature takes call recording files after associating recording links to the related Tenfold call entry in the database, and then publishes them to the associated CRM Task record generated by the CRM API. Components Voice Link is composed of the following systems: * SFTP - This is a…
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View Salesforce API limits
View Salesforce API limits Salesforce limits the number of API calls for a single organization. Tenfold uses API calls in order to facilitate the following functions: * Matching calls to CRM records * Searching your CRM for matching records * Creating new CRM records If you have noticed these functions stopped working, it…
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Use OfficeServ to check for call activity with Samsung PBX
* Install and configure OfficeServ Link. * In GoConnect, enter the IP address of the computer running the OfficeServ Link program. * Add a Trunk Access Code if there is a # that you must dial to reach an outside line. * Make sure that your extensions have names and that they appear in the extension pane. * Check for call…
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Use notes in the Desktop Application
Overview: This article provides a quick walkthrough for using three core features available within the Desktop application Notes. Save notes The Desktop Application enables you to save details for an interaction to the selected record. You are able to go back and review these entries within the Application. These can…