CGPTest_2
Stage One - Digital Foundation
Use Case
Stage One - Digital Foundation
CGPTest_2
Understand
Use Case
Use Case
Stage Two - Smart Automation
Connect
Persona
Persona
Assist
Operations Consideration
Operations Consideration
Stage Three - Advanced Integration
Design Consideration
Design Consideration
Stage Four - Enhanced Personalization
Channels
Channels
Stage Five - End-to-End Orchestration
Capabilities
Capabilities
Outcomes/Analytics
Outcomes/Analytics
Establish a Best in Class Messaging Care Operation
Metrics That Matter
Ops Considerations for CGP Stage 1
Metrics That Matter
These are the metrics for Stage One….