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Proactive Messaging Agent Experience
Proactive Messaging Service is taking a significant step forward with the introduction of the "Agent Experience for Proactive Messaging." Agents are no longer confined to wait for consumers to start a conversation; Agents can now initiate conversations with consumers! How to configure Agent access to Proactive Messaging:…
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Proactive Messaging for App Messaging
App Messaging is a new channel available in the Proactive Messaging solution that currently also supports SMS and WhatsApp App Messaging is a new channel available in the Proactive Messaging solution that currently also supports SMS and WhatsApp. Brands using the Mobile SDK will now be able to send outbound messages to…
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Proactive Messaging overview
Transition from one-way SMS to rich two-way conversational experiences https://player.vimeo.com/video/377504264 Proactive campaigns are an effective communication tool used widely today to send bulk or personalized messages relating to consumers for sales or service information. Presently, such campaigns are usually…
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Proactive Messaging user guide
LivePerson Proactive Messaging 2.0 Introduction The LivePerson Proactive Messaging tool 2.0 allows brands to initiate conversations with consumers by sending outbound messages via SMS, WhatsApp, Google RCS and the In-app Messaging channel. Once the consumer responds, it creates a 2-way conversation within the…